1-877-GOLDEN 1 (1-877-465-3361) or 916-732-2900
Hours of Operation: Monday–Friday–7:30 a.m. to 7:00 p.m. Saturday–9:00 a.m. to 5:00 p.m.
Or email us. Click here with questions or concerns, and we’ll respond within 1 business day.
Click here to locate a Golden 1 branch near you.
Pay your loan via your smartphone or online. This service is available anytime from anywhere and you don't need a user ID or password. Visit golden1.com/makeapayment and follow the simple steps. You can also use this free service to pay credit cards and lines of credit.
If you need to mail a deposit, payment, paperwork or letter to Golden 1, please use one of the following mailing addresses:
New Accounts & General Inquiries: Golden 1 Credit Union P.O. Box 15966 Sacramento, CA 95852-0966
Student Visa Payments: Golden 1 Credit Union P.O. Box 15318 Sacramento, CA 95851-0318
Platinum Rewards, Platinum Rewards for Students and Platinum Secured Credit Card Payments: Golden 1 Credit Union P.O. Box 15318 Sacramento, CA 95851-0318
First Mortgage Payments:Golden 1 Credit Union P.O. Box 7168 Pasadena, CA 91109-7168
Deposits, Loan Payments & Home Equity Payments: Golden 1 Credit Union P.O. Box 15249 Sacramento, CA 95851-0249
Proof of Insurance for Vehicles: Golden 1 Credit Union P.O. Box 15151 Sacramento, CA 95851-0151
As soon as you're aware that your Golden 1 Credit Card, Debit Card, or ATM Card has been lost or stolen, call 1-877-465-3361 at your earliest opportunity. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card.
You should receive your new card within 5 business days.
If you are on vacation or out of the country, Visa® offers an emergency credit card replacement service (Platinum Rewards Visa credit cards). For a Visa emergency card replacement, call 1-800-VISA-911 (1-800-847-2911), 24 hours a day, 7 days a week.
If you find unauthorized charges have been made with your card, immediately contact our Member Service Contact Center by calling 1-877-GOLDEN 1 (1-877-465-3361) and we will advise you on how to file a claim.
If you need technical support, contact the Call Center at 1-833-729-2862.
Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process or make an appointment with a Loan Advisor.
1-800-917-9000 Monday–Friday—7:00 a.m. to 7:00 p.m. and 9:00 a.m. to 5:00 p.m. on Saturday.
If you are experiencing a financial hardship that prohibits you from meeting your loan obligation with Golden 1, we may be able to help. Please contact Loss Mitigation by calling 1-844-670-9545.
If you are having trouble making your loan payment, contact Member Care. We will identify your options and walk you through them.
1-877-723-3010
418-98 – Used for text banking and text alerts. 468-472 – Visa alerts for credit and debit transactions. 283-69 – Used for one-time passcodes for online and mobile banking. 328-74 – Two-way fraud alert for debit cards.
The 24-hour Telephone Teller audio-response service provides you with account information and assists you with a variety of financial transactions. To use Telephone Teller, all you need is a personal identification number (PIN), which you may obtain from any Golden 1 branch or the Member Service Contact Center.
1-877-GOLDEN 1 (1-877-465-3361), Option 2
Our Member Service Contact Center is equipped with Telecommunications for the Deaf (TDD) services for hearing-impaired members. The TDD may be reached during our regular Member Service Contact Center hours by calling:
(916) 363-7407
