1-877-GOLDEN 1 (1-877-465-3361) or 916-732-2900
Hours of Operation: Monday–Friday–7:30 a.m. to 7:00 p.m. Saturday–Sunday 9:00 a.m. to 5:00 p.m.
Email us at mbrsvc@golden1.com with questions or concerns, and we’ll respond within 1 business day.
Members with Online Banking can send and receive personal account messages securely. Sign in and select Messages. Not enrolled in Online Banking? Sign up here.
Click here to locate a Golden 1 branch near you.
Pay your loan via your smartphone or online. This service is available anytime from anywhere and you don't need a user ID or password. Visit golden1.com/makeapayment and follow the simple steps. You can also use this free service to pay credit cards and lines of credit.
If you need to mail a deposit, payment, paperwork or letter to Golden 1, please use one of the following mailing addresses:
New Accounts & General Inquiries: Golden 1 Credit Union P.O. Box 15966 Sacramento, CA 95852-0966
Student Visa Payments: Golden 1 Credit Union P.O. Box 15318 Sacramento, CA 95851-0318
Platinum Rewards, Platinum Rewards for Students and Platinum Secured Credit Card Payments: Golden 1 Credit Union P.O. Box 15318 Sacramento, CA 95851-0318
First Mortgage Payments:Golden 1 Credit Union P.O. Box 7168 Pasadena, CA 91109-7168
Deposits, Loan Payments & Home Equity Payments: Golden 1 Credit Union P.O. Box 15249 Sacramento, CA 95851-0249
Proof of Insurance for Vehicles: Golden 1 Credit Union P.O. Box 15151 Sacramento, CA 95851-0151
As soon as you're aware that your Golden 1 Credit Card, Debit Card, or ATM Card has been lost or stolen, call 1-877-465-3361 at your earliest opportunity. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card.
You should receive your new card within 5 business days.
If you are on vacation or out of the country, Visa® offers an emergency credit card replacement service (Platinum Rewards Visa credit cards). For a Visa emergency card replacement, call 1-800-VISA-911 (1-800-847-2911), 24 hours a day, 7 days a week.
If you find unauthorized charges have been made with your card, immediately contact our Member Service Contact Center by calling 1-877-GOLDEN 1 (1-877-465-3361) and we will advise you on how to file a claim.
If you need technical support, contact the Call Center at 1-833-729-2862.
Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process or make an appointment with a Loan Advisor.
1-800-917-9000 Monday–Friday—7:00 a.m. to 7:00 p.m. and 9:00 a.m. to 5:00 p.m. on Saturday and Sunday.
If you are experiencing a financial hardship that prohibits you from meeting your loan obligation with Golden 1, we may be able to help. Please contact Loss Mitigation by calling 1-844-670-9545.
If you are having trouble making your loan payment, contact Member Care. We will identify your options and walk you through them.
1-877-723-3010
418-98 – Used for text banking and text alerts. 468-472 – Visa alerts for credit and debit transactions. 283-69 – Used for one-time passcodes for online and mobile banking. 328-74 – Two-way fraud alert for debit cards. 215-56 – Two-way fraud alert for credit cards.
The 24-hour Telephone Teller audio-response service provides you with account information and assists you with a variety of financial transactions. To use Telephone Teller, all you need is a personal identification number (PIN), which you may obtain from any Golden 1 branch or the Member Service Contact Center.
1-877-GOLDEN 1 (1-877-465-3361), Option 2
Our Member Service Contact Center is equipped with Telecommunications for the Deaf (TDD) services for hearing-impaired members. The TDD may be reached during our regular Member Service Contact Center hours by calling:
(916) 363-7407
