Contact Golden 1

Member Service Contact Center

Current Hours:
Monday–Friday—7:30 a.m. to 7:00 p.m.
Saturday—9:00 a.m. to 5:00 p.m.

1-877-GOLDEN 1 (1-877-465-3361)

Golden 1 Member Service Contact Center provides toll-free assistance to members throughout California—even for members who live in areas of California without a Golden 1 branch. Member Service Representatives can open new accounts, take loan applications, and provide you with information about credit union products and services. Additionally, many of the Golden 1 transactions you commonly make can be handled online, by mail or through a nationwide network of ATMs.

Email us with questions or concerns about your account and we'll respond within 1 business day. And did you know that you can apply for loans, check rates, check your account balance and read valuable up-to-date information about our products and services, all online?

What to do if your card is lost or stolen

As soon as you're aware that your Golden 1 Credit Card, Debit Card, or ATM Card has been lost or stolen, call 1-855-345-8035 at your earliest opportunity. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card.

You should receive a replacement card in the mail seven to 10 days after submitting your report. In addition, a new PIN will be sent in a separate mailing for security purposes.

Credit Cards Only

If you are on vacation or out of the country, Visa^® offers an emergency credit card replacement service (for Gold or Platinum Rewards Visa credit cards). For a Visa emergency card replacement,
call 1-800-VISA-911 (1-800-847-2911), 24 hours a day, 7 days a week.

Unauthorized Charges

If you find unauthorized charges have been made with your card, immediately contact our Member Service Contact Center, and we will advise you on how to file a claim.

Real Estate Department

Apply for a real estate loan, check current mortgage rates, make inquiries on your real estate account or make an appointment with a loan officer.

1-800-462-1663
Monday–Friday—8:00 a.m. to 5:30 p.m.

Member Care

If you are having trouble making your loan payment, contact Member Care. We will identify your options and walk you through them.

1-877-723-3010

Telephone Teller^SM

The 24-hour Telephone Teller audio-response service provides you with account information and assists you with a variety of financial transactions. To use Telephone Teller, all you need is a personal identification number (PIN), which you may obtain from any Golden 1 branch or the Member Service Contact Center.

1-877-GOLDEN 1 (1-877-465-3361), Option 2

Telecommunications Devices for the Deaf (TDD)

Our Member Service Contact Center is equipped with Telecommunications for the Deaf (TDD) services for hearing-impaired members. The TDD may be reached during our regular Member Service Contact Center hours by calling:

(916) 363-7407

Mailing Addresses

If you need to mail a deposit, payment, paperwork or letter to Golden 1, please use one of the following mailing addresses:

• New Accounts & General Inquiries:
  Golden 1 Credit Union
  P.O. Box 15966
  Sacramento, CA 95852-0966
  
  Visa Payments:
  Golden 1 Credit Union
  P.O. Box 15318
  Sacramento, CA 95851-0318
  
  First Mortgage Payments:
  Golden 1 Credit Union
  P.O. Box 0054
  Palatine, IL 60055-0054
  
  
• Deposits, Loan Payments & Home Equity Payments:
  Golden 1 Credit Union
  P.O. Box 15249
  Sacramento, CA 95851-0249
  
  Proof of Insurance for Vehicles:
  Golden 1 Credit Union
  P.O. Box 15151
  Sacramento, CA 95851-0151