1-877-GOLDEN 1 (1-877-465-3361) or 916-732-2900
Hours of Operation: Monday–Friday–7:30 a.m. to 7:00 p.m. Saturday–9:00 a.m. to 5:00 p.m.
Or email us. Click here with questions or concerns, and we’ll respond within 1 business day.
Click here to locate a Golden 1 branch near you.
If you need to mail a deposit, payment, paperwork or letter to Golden 1, please use one of the following mailing addresses:
Platinum Rewards, Platinum Rewards for Students and Platinum Secured Credit Card Payments: Golden 1 Credit Union P.O. Box 37938 Boone, IA 50037-0938
As soon as you're aware that your Golden 1 Credit Card, Debit Card, or ATM Card has been lost or stolen, call 1-855-345-8035 at your earliest opportunity. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card.
You should receive a replacement card in the mail seven to 10 days after submitting your report. In addition, a new PIN will be sent in a separate mailing for security purposes.
If you are on vacation or out of the country, Visa® offers an emergency credit card replacement service (for Gold or Platinum Rewards Visa credit cards). For a Visa emergency card replacement, call 1-800-VISA-911 (1-800-847-2911), 24 hours a day, 7 days a week.
If you find unauthorized charges have been made with your card, immediately contact our Member Service Contact Center by calling 1-877-GOLDEN 1 (1-877-465-3361) and we will advise you on how to file a claim.
Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process or make an appointment with a Loan Advisor.
1-800-917-9000 Monday–Friday—7:00 a.m. to 7:00 p.m. and 9:00 a.m. to 5:00 p.m. on Saturday.
If you are having trouble making your loan payment, contact Member Care. We will identify your options and walk you through them.
1-877-723-3010
The 24-hour Telephone Teller audio-response service provides you with account information and assists you with a variety of financial transactions. To use Telephone Teller, all you need is a personal identification number (PIN), which you may obtain from any Golden 1 branch or the Member Service Contact Center.
1-877-GOLDEN 1 (1-877-465-3361), Option 2
Our Member Service Contact Center is equipped with Telecommunications for the Deaf (TDD) services for hearing-impaired members. The TDD may be reached during our regular Member Service Contact Center hours by calling:
(916) 363-7407
