SACRAMENTO, Calif., May 10, 2012—The Golden 1 Credit Union announced that Loretta Masters has been named Vice President of its Member Service Call Center.
"We are thrilled to welcome Loretta to Golden 1. She holds a very important position in our organization," said Donna A. Bland, Golden 1's President and CEO. "Providing an exceptional member service experience through our Call Center is an essential part of our mission."
Masters has nearly 20 years of experience in the financial services industry, and has held executive positions at major national banks, including Vice President of Customer Service and Customer Experience Strategic Initiatives Manager. Masters holds a Bachelor of Arts degree from Arizona State University.
"I look forward to leading the Member Service Call Center and all of its dedicated employees," said Masters. "I am committed to enhancing Golden 1's sterling reputation for friendly, consistent, and outstanding service."
The Golden 1 Credit Union is California's leading credit union, with more than 80 branches, $7.8 billion in assets, and more than 600,000 members.
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This credit union is federally insured by the National Credit Union Administration.