The Golden 1 Credit Union is committed to providing exceptional service for all our members. We are pleased to provide universal access to banking services for people with disabilities. As part of this commitment, we offer the following enhanced services to help our members with their banking needs:
Audio-enabled ATMs are available at all Golden 1 ATM locations. These ATMs allow visually-impaired members to conduct ATM transactions by providing private audio instructions through a headset. Audio instructions include how to withdraw cash, make deposits, make transfers to linked accounts, and obtain account balances. Golden 1 branches that have the audio-enabled ATMs offer loaner headsets. A directory of Golden 1 audio-enabled ATMs can be found on our website or by contacting our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361).
Our Member Service Contact Center is equipped with Telecommunications for the Deaf (TDD) services for hearing-impaired members. The TDD may be reached during our regular Member Service Contact Center hours by calling (916) 363-7407.
The Golden 1 Credit Union is committed to ensuring that our website is accessible to all of our members. We are committed to bringing our website into compliance with Priority 1 of the World Wide Web Consortium's (W3C®) Web Content Accessibility Guidelines (WCAG) and the U.S. Government Section 508 Guidelines. These guidelines are currently being incorporated into golden1.com and we will continue to evolve our website as new technologies and information systems emerge.
In some instances, The Golden 1 website links to Web pages provided by third party vendors. We will continue to emphasize to vendors the importance of compliance standards.
If you wish to view PDF files, we recommend the use of Adobe Acrobat® Reader® v. 6.0 or higher) software, which comes installed with Read Out Loud, a Text-to-Speech (TTS) tool. It reads text contained within a document window. For instructions on how to conveniently view our PDF files in text format, click here.
To download a free copy of Adobe Acrobat Reader (v. 8.0), click here.
Go here for more information on accessibility options for Adobe PDF files.
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This credit union is federally insured by the National Credit Union Administration.