As soon as you're aware that your Golden 1 Credit Card, Debit Card, or ATM Card has been lost or stolen, call 1-855-345-8035 at your earliest opportunity. This toll-free number is available 24 hours a day, 7 days a week. Or, you can report a lost or stolen card at any Golden 1 branch during regular business hours.
You should receive a replacement card in the mail seven to 10 days after submitting your report. In addition, a new PIN will be sent in a separate mailing for security purposes.
If you are on vacation or out of the country, Visa® offers an emergency credit card replacement service (for Gold or Platinum Rewards Visa credit cards). For a Visa emergency card replacement, call 1-800-VISA-911 (1-800-847-2911), 24 hours a day, 7 days a week.
If you find unauthorized charges have been made with your card, immediately contact our Member Service Contact Center, and we will advise you on how to file a claim.
This credit union is federally insured by the National Credit Union Administration.
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