To better protect the privacy of your personal and financial information, The Golden 1 Credit Union would like to keep you informed of potential online scams. Increased awareness about fraud can help you make better choices online.
Many financial institutions have reported that their customers have received e-mails claiming to be from their bank or credit union. The e-mail often states that their account has been disabled due to security reasons, and asks that they provide required personal information to keep their credit card, debit card or online banking account active. These e-mails typically contain a link to a fraudulent website that looks exactly like their financial institution's legitimate website. When the recipient clicks on the link in the e-mail, he or she is directed to a fraudulent website asking for sensitive account information such as name, account number, credit or debit card numbers and other personal information to keep the account active. This type of fraudulent activity is known as "phishing."
Another example of a phishing scam is an e-mail requesting personal information in order to enhance account security when accessing accounts online. Though these e-mails may appear legitimate, remember that Golden 1 will never ask for security information via e-mail. If you doubt the authenticity of any e-mail you receive, do not reply and do not click on any links in the message.
As part of our ongoing efforts to maintain online banking security, we have incorporated Multi-Factor Authentication (MFA) into Golden 1 Online, our Internet banking service. MFA is a collection of security processes for Golden 1 Online that helps protect your account from fraudulent transactions. Additional authentication factors, combined with your account number and password, provide additional layers of security. Most of these security enhancements are happening automatically and do not require any action on your part.
Golden 1 continues to work diligently to keep your account and personal information safe.
As a reminder, The Golden 1 Credit Union will never send you an e-mail requesting personal or confidential information. If you receive an e-mail requesting this information, please notify the credit union immediately by calling our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361).
You can take an active role in keeping your confidential information safe by following these steps:
We strongly recommend that you keep your computer software updated with security patches provided by the software manufacturer, as well as install up-to-date anti-virus software.
Review the following tips on how to protect your personal information:
If you suspect that you unknowingly supplied personal or financial information
on your Golden 1 account(s) by responding to an e-mail or on a fraudulent website, contact the Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361) immediately!
This credit union is federally insured by the National Credit Union Administration.
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