Loan Payment Assistance Programs
At this time, we are offering various loan payment assistance programs* for those experiencing a financial hardship due to COVID-19 including deferrals, reduced payments, modifications, forbearances and repayment plans.
For first mortgage or home equity loans, we are offering forbearance plans** for 3 months with the ability to extend up to 12 months if needed. Not all members or products may qualify for these loan assistance options. There are no fees for this service or negative reporting on your credit report.
For first mortgage forbearance plans, please call 1-888-908-8933. For home equity forbearance plans for HELOCs and second equity liens, please send an email to firstname.lastname@example.org indicating you would like a call back to discuss a forbearance option.
For payment assistance on all non-real estate products (auto, lines of credit, personal lines of credit, and credit cards) please call 1-877-723-3010. Agents are available Monday through Friday from 8 a.m. until 7 p.m. PST and on Saturdays from 8 a.m. until 5 p.m. PST.
Please note: Due to the demand for these programs there may be processing delays.
If you are visiting one of our branches, rest assured that we are taking steps as recommended by the Centers for Disease Control to ensure our employees and members are staying healthy. All employees are required to wear face coverings, we have installed sneeze guards and social distancing markers as well as adhere to stringent regular cleaning of surfaces.
Protect Yourself from Fraud
We urge you to stay vigilant as fraudsters are out in force with scams centered on COVID-19. These scams include text messages, phone calls and phishing emails that claim to be from such agencies as the CDC and WHO. Take care before clicking on links from unknown sources and for more information, visit the Federal Trade Commission.
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