COVID-19 Assistance


Golden 1 Credit Union is committed to the well-being of our members, employees, and community. Since 1933, Golden 1 has been and continues to be a strong and stable credit union. As one of the nation’s largest credit unions and an essential service, our number one priority is helping you, your loved ones, and our community get through these uncertain times. We're here for you.

California Mortgage Relief Program

The state has launched the California Mortgage Relief Program to provide a one-time grant to qualified homeowners who have fallen behind on their housing payments. The program will be provided to qualified homeowners through the CalHFA Homeowner Relief Corporation as part of the state’s Housing is Key initiative. The grants use federal Homeowner Assistance Funds to help homeowners get caught up on their housing payments. The program is absolutely free and the funds do not need to be repaid.

To see if you are eligible and to learn more about the program, visit camortgagerelief.org.

Protect Yourself from Fraud

We urge you to stay vigilant as fraudsters are out in force with scams centered on COVID-19. These scams include text messages, phone calls and phishing emails that claim to be from such agencies as the CDC and WHO. Take care before clicking on links from unknown sources and for more information, visit the Federal Trade Commission. Golden 1 will never ask for your mobile/online banking Password or Personal Identification Number (PIN) on your cards.

For the latest information please follow us on social media.

Branch Services

The majority of Golden 1 branches are open and operating with standard business hours. Although you can conduct much of your business safely and securely from home with Mobile and Online Banking, when you need to come to a branch you can skip the line by scheduling ahead for your next in-branch visit. Please visit our ATM/Branch Finder for more details.

Golden 1 continues to follow evolving federal, state, and local health face covering recommendations and mandates. Effective February 16, 2022, the current statewide order requiring face coverings while indoors in public spaces will be lifted for fully vaccinated individuals, unless prohibited by a county or city face covering mandate.

All Golden 1 employees will adhere to the most restrictive applicable state or local guidance and we trust that members will do the same. Whenever possible, physical distancing and capacity limitations will still apply within Branches and Home Loan Centers.

Loan Payment Assistance Programs

We offer various loan payment assistance programs* for those experiencing a financial hardship including deferrals, reduced payments, modifications, forbearances and repayment plans.

For first mortgage forbearance plans, please call 1-888-908-8933. For home equity forbearance plans for HELOCs and second equity liens, please send an email to lossmitigation@golden1.com indicating you would like a call back to discuss a forbearance option.

For payment assistance on all non-real estate products (auto, lines of credit, personal lines of credit, and credit cards) please call 1-877-723-3010. Agents are available Monday through Friday from 8 a.m. until 7 p.m. PST and on Saturdays from 8 a.m. until 5 p.m. PST.

Please note: Not all members or products may qualify for these loan assistance options.

*These payment assistance programs increase the finance charges paid over the remaining life of the loan, may increase the number of payments required to pay off the loan, or result in a balloon payment, which may be paid in installments. Your payments will be applied to the deferred interest prior to any application to principal. Members will not be required to make a lump sum payment to bring their loan current. 

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