CREDIT CARD HELP

We offer three options for disputing a charge on your credit card statement:

1. File a claim at any time within your online banking portal or the mobile banking app.
    
   • Online banking: From the home page, click on the account for which you would like to submit a fraud claim. Once on the Account Details page, click “More actions” and select “Dispute a Transaction.” 
      
   • Mobile banking: From the home screen, tap on the account for which you would like to submit a fraud claim. Once on the Account Details screen, tap on the three dots icon at the top right corner and select “Dispute a Transaction.”
      
2. Call our Member Service Contact Center at 1-877-465-3361 to file a claim between the hours of 7:30 am and 6:00 pm Monday – Friday or 9:00 am and 5:00 pm Saturday – Sunday. Please note that our after-hours representatives are not able to file claims. If you call outside the regular call centers hours, you will be encouraged to use the online self-service option for the immediate assistance.
    
3. File a claim in person at any Golden 1 branch during operating hours.

If you know your current PIN, you can change it by calling 1-844-576-7257, which is available 24 hours a day, 7 days a week, or at any Golden 1 ATM machine.

If you forgot your current PIN, you will need to go in to a branch to change it, for security reasons.

With Online Banking, you can easily access your savings, checking, credit card, and loan accounts, as well as view current or past account statements. You can even view your certificate and IRA accounts. To view images of checks that have posted to your account, visit the Account Activity page, then click the check icon next to your transaction.

We also offer Mobile Banking which lets you access your account history and activity from your mobile device. To view check images within Mobile Banking, tap on your checking account, then tap the transaction.

For step-by-step instructions, watch our Online and Mobile Banking demos.

Loan Payments & Home Equity Payments:
Golden 1 Credit Union
P.O. Box 15249
Sacramento, CA 95851-0249 

Credit Card Payments:
Golden 1 Credit Union
PO Box 15318
Sacramento, CA 95851-0318

First Mortgage Payments:
Golden 1 Credit Union
P.O. Box 7168
Pasadena, CA 91109-7168


You can also make a loan payment online. Pay your loan via your smartphone or online. This service is available anytime from anywhere and you don't need a user ID or password. Visit our payment page and follow the simple steps. You can also use this free service to pay credit cards and lines of credit.

You can request a credit limit increase at any Golden 1 branch, or over the phone through our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361). We will verify some information with you, and it may be necessary to access your credit report. If your request is approved, your credit limit increase will be updated by 12 noon the next business day. 

Your new Golden 1 credit card account will be valid once you activate it. When you receive your new card, please call the number on the activation sticker (on the front of your card).

View all Credit Card Account Agreements and Disclosures

A balance transfer allows you to move balances from one credit card to a lower rate credit card to simplify your payments and save money on interest. You can transfer your high rate credit card balances to your Golden 1 credit card by signing into Online Banking, select your Golden 1 credit card account and "Credit Card" under Account Details then Menu, Manage Card and Balance Transfer. 



 

To change the PIN on your Golden 1 credit card, please call 1-888-999-0126. Please note: you will need to call from the phone line registered on your account for verification purposes. 

Every Golden 1 member must maintain a regular savings account, with a $1 minimum balance, to maintain Golden 1 membership and to be eligible to receive cash rebates on a Golden 1 reward credit card.

If your card is lost or stolen please call the Golden 1 Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361) immediately and mention that you participate in Samsung Pay. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from the Samsung Pay app by using the “Delete Card” option. When you receive your replacement card, you will need to add the new card to Samsung Pay again before use.