The Digital Banking Experience You've Been Waiting For

Your participation in the Pilot provides Golden 1 with valuable insights into the functionality of the new platform and the member experience, which will allow us to improve before rolling it out to our more than 1 million members.

A "Feedback" button has been implemented on the home page of the new Online Banking and Golden 1 Mobile app, allowing you to provide direct feedback. Additionally, participants may continue to send us secure messages.

Step-by-step instructions are now available inside the Golden 1 Mobile app and Online Banking to support users as they learn to use the new platform and its features. 

If you’re using Online Banking, select Self Service from the navigation bar, then choose Online Banking. From there, open the menu in the upper left corner to browse topics and follow the guided steps.

In the app, tap More in the lower right corner. Then select Self Service and Learn More.
Scroll to Mobile Banking, open the menu, and choose the topic you're interested in.

Many new and existing features and tools will be available right away for Pilot participants. Others are being quality tested and will be added soon. Features that may not be immediately available during the Pilot include:

On the Conversion Date: 

1. Backup Quicken Windows Data File and Update.

a. Choose File > Backup and Restore > Backup Quicken File. 

b. Download the latest Quicken Update. Choose Help > Checkfor Updates. 

2. Deactivate your Golden 1 Online Banking connection.

  a. Choose Tools > Account List. 

  b. Click Edit on the account to deactivate. 

  c. In Account Details, click Online Services. 

  d. Click Deactivate. Follow prompts to confirm deactivation. 

  e. Click the General tab. 

  f. Deletefinancial institution and account number information. 

  g. Click OK to close window. 

  h. Repeat steps for any additional accounts. 

3. Reconnect online banking for accounts that apply. 

  a. Download a Quicken Web Connect file from Golden 1 Online Banking.

  b. In Quicken, choose File > File Import > Web Connect (.QFX) File. 

  c. Use the import dialog to select the Web Connect file you downloaded. An “Import Downloaded Transactions” window opens. 

  d. Choose Link to an existing account. Select the matching account in the drop-down menu. Associate the imported transactions to the correct account listed in Quicken. 

  e. Repeat this step for each account you have connected to this institution.

On the Conversion Date: 

1. Backup your Quicken Mac data file and update the application. 

  a. Choose File > Save a Backup. 

  b. Download the latest Quicken Update. Choose Quicken > Check for Updates. 

2. Activate online banking connection for accounts connected to financial institution that is requesting this change. 

1. Select your account under the Accounts list on the left side. 

2. Choose Accounts > Settings. 

3. Select Set up transaction download. 

4. Enter Golden 1 in the search field, select the correct option, and click Continue. 

5. Log into Golden 1 Online Banking and download your transactions to your computer. 

Important: Take note of the date you last had a successful connection. If you have overlapping dates in the web-connect process, you may end up with duplicate transactions. 

6. Drag and drop the downloaded file into the box titled Drop download file. Choose Web Connect for the “Connection Type” if prompted.

7. In the “Accounts Found” screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under the Action column, click Link to pick your existing account. 

Important: Do NOT select “ADD” in the Action column unless you intend to add a new account to Quicken. 

8. Click Finish.