In FAQ's
What should I do if I suspect fraud on my Golden 1 credit card?
If you suspect fraud on your Golden 1 credit card:
Golden 1 provides $0 liability for fraudulent or unauthorized transactions on your card, when promptly reported. Certain conditions and limitations may apply. See your Credit Card Account Agreement for additional information on unauthorized use.
- File a claim at any time within your online banking portal or the mobile banking app.
- Online banking: From the home page, click on the account for which you would like to submit a fraud claim. Once on the Account Details page, click “More actions” and select “Dispute a Transaction.”
- Mobile banking: From the home screen, tap on the account for which you would like to submit a fraud claim. Once on the Account Details screen, tap on the three dots icon at the top right corner and select “Dispute a Transaction.”
- Online banking: From the home page, click on the account for which you would like to submit a fraud claim. Once on the Account Details page, click “More actions” and select “Dispute a Transaction.”
- Contact our Member Service Contact Center immediately at 1-800-853-5626.
Golden 1 provides $0 liability for fraudulent or unauthorized transactions on your card, when promptly reported. Certain conditions and limitations may apply. See your Credit Card Account Agreement for additional information on unauthorized use.
