Identity theft
How will you know if your identity has been stolen? Watch for these red flags:
- Bills for things you didn’t buy
- Calls from debt collectors about accounts you didn’t open
- Unfamiliar accounts on your credit report
- Loan applications denied despite good credit
If you have evidence of identity theft, take these actions:
Download our Identity Theft Victim Kit. Fill out the ID Theft Affidavit form and take any other actions that apply.
File a police report with your local law enforcement department.
Create an Identity Theft Report with the Federal Trade Commission (FTC) online or by calling 1-877-438-4338.
Additional information
You can find additional information at IdentityTheft.gov and the resources at the bottom of the page.
By selecting any link to third party content, you will enter a website that Golden 1 does not control. We have provided these links for your convenience, but we are not responsible for the content, links, or the privacy or security policies of these websites.
Phishing, smishing, and vishing
Golden 1 will never call, email, or text you asking for a one-time passcode, your account password, code word, or card or account details.
If you've received a suspicious email or text message that appears to be from Golden 1, please forward it or send screenshots to reportsmishing@golden1.com.
If you clicked on any link in these messages or gave out your online/mobile banking credentials, one-time passcode, or any other sensitive details, please reset your password immediately and then call us at 1-877-465-3361.
Card fraud
Be aware of unexpected charges on your credit or debit cards. We may contact you if we detect unusual activity.
If you find unauthorized charges, take these actions:
Call us 24/7 at 1-877-465-3361 to report possible fraud.
Lock your card to prevent further transactions, using the card management tools in your Mobile app or Online Banking.
Call the merchant(s) where the fraudulent purchase occurred.
Contact all three credit bureaus to place an Initial Fraud Alert.
Order a full copy of your credit report, available at annualcreditreport.com.
Check all of the details for questionable activity.
Credit bureaus
Equifax®: equifax.com
To report fraud: 1-800-525-6285 To order a report: 1-800-685-1111
Experian®: experian.com
To report fraud: 1-888-397-3742 To order a report: 1-888-397-3742
TransUnion®: transunion.com
To report fraud: 1-800-680-7289 To order a report: 1-800-916-8800
Alerts and notifications
You can improve your chances of catching fraudulent activity early by enabling transaction controls, notifications, and alerts on our mobile app and Online Banking. You’ll receive an email, text, or push notification to inform you of any suspicious activity on your accounts.
By selecting any link to third party content, you will enter a website that Golden 1 does not control. We have provided these links for your convenience, but we are not responsible for the content, links, or the privacy or security policies of these websites.
More resources and information
Blog
Report Fraud with a Tap of Your Finger – how to use our self-service portal to report fraud and dispute charges
Phone numbers
Golden 1: 1-877-465-3361
VISA® emergency card replacement: 1-800-847-2911
Web addresses
Federal Trade Commission: consumer.ftc.gov
Identity Theft Resource Center: idtheftcenter.org
Annual Credit Report: annualcreditreport.com
By selecting any link to third party content, you will enter a website that Golden 1 does not control. We have provided these links for your convenience, but we are not responsible for the content, links, or the privacy or security policies of these websites.
