Digital banking has a whole new vibe

Yes, but not immediately. You will not be able to use Face ID or Touch ID the first time you log into the new platform. This means you will have to know your current user ID and password. Be sure to remember or reset your password prior to logging into the new experience for the first time. After your initial log in into the new Online Banking or Golden 1 Mobile app, you will be able to establish biometrics.

To log in to our new website and app, you'll need your current password. Here's how to find it in your browser:

Chrome

1. Open Chrome.
2. Go to chrome://settings/passwords.
3. Use the search bar to find our website.
4. Click the eye icon to view your saved password (you may need to enter your computer password).

Safari (Mac)

1. Open Safari.
2. Go to Safari > Settings > Passwords (you may need to use Touch ID or your password).
3. Search for our website to view your saved password.

Firefox

1. Open Firefox.
2. Click the menu (☰) > Passwords.
3. Search for our website and click the eye icon to view your password.

Microsoft Edge

1. Open Edge.
2. Go to Settings > Profiles > Passwords.
3. Search for our website and click the eye icon to reveal your password.

In the new Mobile and Online Banking experience, you will be able to see all of your Golden 1 accounts, loans, and certificates in one place. To help you distinguish between your accounts, you can add nicknames now.

In Online Banking:

1. Click "Settings" in the upper right-hand corner, then select "Accounts".
2. From the drop-down menu, select the account you would like to name, and a box will appear where you can update your preference.
3. Click "Manage Account", then click "Rename" (in the app) or the pencil icon (in Online Banking) and edit the account name.

In Mobile Banking:

1. From the Accounts screen, select "Edit accounts"
2. Click the pencil icon of the account you would like to rename
3. The account's Nickname will appear (for example, it might say "Savings"). Delete that name and replace it with something new.

During the transition, Bill Pay and Transfer settings and ownership will default to the primary account owner. If a joint account holder also manages payments from the account, they will need to set up their preferences again. Please note: If both account holders set up Bill Pay or Transfers separately, there is a risk of duplicate payments being sent. To avoid this, coordinate your activity together.

Most features will be ready for you with minimal disruption. If you're the primary owner of an account, your existing transfer details and settings for tools like Zelle® will be carried over. If you're a joint owner, after your first sign-in you'll set up your own access, preferences, and schedules for tools like Zelle®, Bill Pay, Card Controls, external transfers, and alerts. And if you use Savvy Money, you'll need to re-enroll. For all users, Budgets and Budget Categories will need to be established.