As part of our Mobile and Online Banking update, some members may experience issues signing in—such as a password not being accepted, multi-factor authentication (MFA) codes not arriving, or the password reset flow not completing. If you're unable to log in, the fastest option is to start fresh and re-enroll in Personal Digital Banking. This creates a new User ID and password and can restore access more quickly than waiting for phone support.

How to re-enroll via Online Banking or the Golden 1 Mobile app

1. Open the Mobile app or visit Golden1.com and select the Login button, then choose "Enroll in Digital Banking."
2. Enter your full account number, book number, or debit card number.
3. Complete multi-factor authentication verification (choose to receive a one-time passcode via text message, phone call, or email).
4. You may be asked to complete a secondary identity verification step, such as uploading a selfie or a photo of your legal ID.
5. Once your identity is confirmed, you'll create a new User ID and password, and you should be able to log in.

If you re-enroll and still can't access your account, please contact us through your usual support channels and we'll help.

If you are a Quicken user, you can follow these steps to manually download your Intuit files.

If you're the primary owner of an account, your existing recurring scheduled transfers and settings for tools like Zelle® will be carried over. If you're a joint owner, after your first login you'll set up your own access, preferences, and schedules for tools like Zelle®, Bill Pay, Card Controls, external transfers, and alerts. And if you use Savvy Money, you'll need to re-enroll. For all users, Budgets and Budget Categories will need to be established.

Keep everything simple and organized by setting up nicknames for all of your accounts. Here's how:

In Online Banking:

1. Click “Settings” in the upper right-hand corner, then select “Accounts.”
2. From the drop-down menu, select the account you would like to name, and a box will appear where you can update your preference.
3. Click “Manage Account,” then click “Rename” (in the app) or the pencil icon (in Online Banking) and edit the account name.

In Mobile Banking:

1. From the Accounts screen, select “Edit accounts.”
2. Click the pencil icon of the account you would like to rename.
3. The account’s Nickname will appear (for example, it might say “Savings”). Delete that name and replace it with something new.

When logging in for the first time, you'll need to type in your current user ID and password before you can set up your Face ID and Touch ID login.

Here are the quickest ways to get support.

1. Start by making sure you've viewed the resources and information on this page.
2. Check out the Help Center to find additional self-service information, including more FAQs and tutorials.
3. Stop by your local branch.  
4. Or give our Member Service Contact Center a call.
   1 (877) GOLDEN 1 / 1 (877) 465‑3361