Email the advocate team.

At Golden 1, we do our best to remove any barriers that could cause frustration when you’re using our systems and services. Still, problems can happen. When they do, our Member Advocate Team will help make things right.

Click the “Problem” menu in the form below to be connected with an advocate who will reach out to you by the next business day (excluding holidays).

We’ll also respond to questions you send us by clicking on Questions/Comments or Compliment.

We are committed to keeping your personal information safe and secure. With identity theft and financial fraud on the rise, it’s more important than ever to be smart and proactive about protecting your money and information.

As a reminder, Golden 1 will never call, email, or text you asking for a one-time passcode, your account password, code word or card or account details. 

If you suspect you've received a fraudulent email or text that appears to be from Golden 1, you can report it. Forward suspicious emails to reportphishing@golden1.com or send screenshots of text messages to reportphishing@golden1.com. You can also call us at 877-465-3361.

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