If you are having difficulties reporting a card lost or stolen within the Golden 1 app, please call 1-800-853-5626.

Online Banking:

1. Log into Online Banking
2. Click Manage Cards.
3. Select the applicable card from the Switch or Add Card dropdown that you would like to report.
4. Click Report Lost or Stolen under Manage Card.
5. Select whether the card is lost or stolen and the Card lost date (if applicable).
6. Click Next and follow the prompts to complete the process.

Mobile Banking:

1. Log into the Mobile Banking app.
2. Tap Cards from the menu tray at the bottom.
3. Swipe to select the card that you would like to report.
4. Tap Report Lost or Stolen under Manage Card.
5. Select whether the card is lost or stolen and the Card lost date (if applicable).
6. Tap Next and follow the prompts to complete the process.

If applicable, you may receive a prompt to call us at 1-800-853-5626 for further information or to report any unauthorized transactions on your account.

Online Banking:

1. Sign into Online Banking.
2. Click Manage Cards.
3. Select the appropriate card from the Switch or Add Card dropdown.
4. Click Controls & Alerts under Manage Card.
5. Click Controls and select the type of card controls you want to set.

Mobile Banking:

1. Sign into the Mobile Banking app.
2. Tap Cards.
3. Swipe to select the appropriate card.
4. Tap Controls & Alerts under Manage Card
5. Tap Controls and select the type of card controls you want to set.

Please note, if you are trying to turn your card ON/OFF, please use the toggle underneath the card in either Online or Mobile Banking.

To access all of your digital card management features, such as setting controls, turning your cards on or off, managing your travel plans, etc., simply log in to your Online or Mobile Banking and follow these steps:

In Online Banking:

1. Log in to Online Banking.
2. Click Manage Cards.
3. Select the appropriate card from the Switch or Add Card dropdown.
4. Select the service you want:
   • Controls & Alerts
   • Manage Travel Plans
   • Report Lost or Stolen
   • Replace Card
   • Set PIN

In Mobile Banking: 

1. Log in to the Mobile Banking app.
2. Tap Cards from the menu tray at the bottom.
3. Swipe to select the appropriate card.
4. Select the service you want:
   • Controls & Alerts
   • Manage Travel Plans
   • Report Lost or Stolen
   • Replace Card
   • Set PIN

If you have not added your card, click or tap Add Card at the top right and scan or enter your card information.

To change the primary device, follow these steps:

1. Log in to the Mobile Banking app.
2. Tap Cards.
3. Tap the gear icon in the upper-right corner and select Primary Device.
4. Tap the Toggle button to mark or unmark the device as primary.

Yes. Once a joint card is registered in Card Management, either automatically or manually, both users can see it in their mobile banking app and both account owners can set independent controls and alerts.

If you have misplaced your card and you only turned it off while you looked for it, you can turn it back on, using the toggle underneath the card in either Online or Mobile Banking.

If you reported your card lost or stolen, you will receive a new card with a new number in the mail within 7-10 business days. Your previous card will no longer be active and should not be turned back on, as it will not authorize new transactions. Please note, automatic payments you previously set up will continue to authorize, such as those for your recurring subscriptions and services.

You can set travel notifications for your debit or credit card in Online Banking or in the Mobile Banking app.

In Online Banking:

1. Log in to Online Banking.
2. Click Manage Cards.
3. Click Manage Travel Plans located in the Manage Card menu and select Manage Travel Plans.
4. Click the Plus icon to the right of Add Travel Plan and select how you would like to receive your security token (SMS text or email).
5. Click Next.
6. Enter the security token you received in the Security Token field and click Next.
7. Select your destination and travel dates.
8. Click Submit.

In Mobile Banking:

1. Log in to the Mobile Banking app.
2. Tap Cards from the menu tray at the bottom and select Manage Travel Plans from the list.
3. Tap the plus icon to the right of Add Travel Plan and select how you would like to receive your security token (SMS text or email).
4. Tap Next.
5. Enter the security token you received in the Security Token field and tap Next.
6. Select your destinations and travel dates.
7. Tap Submit.

Note: You can set up two travel notices per card. If you have any questions, please call our Member Service Contact Center at 1-877-465-3361.

Yes, both account owners will be able to turn a card on or off, as well as set controls such as spend limits.

You can activate your card directly through Online or Mobile Banking by navigating to the new card within the Manage Cards or Cards sections, clicking on the Activate Card link, and following the prompts.

Or if you prefer, call the number that appears on the sticker on your card.

• Debit: 1 (844) 576-7257
• Credit: 1 (888) 999-0126
  Credit cards, outside of U.S. and Canada: 011-531-233-6345

You can temporarily turn your card off or on through Online or Mobile Banking.

Online Banking:

1. Log in to Online Banking.
2. Click Manage Cards.
3. Go to Card is ON under your card image and click the toggle button to turn your card off.

Mobile Banking:

1. Log in to the Mobile Banking app.
2. Tap Cards from the menu tray at the bottom.
3. Go to Card is ON located under your card image and tap the toggle button to turn your card off.

If you have lost your card, you can report it lost through Online or Mobile Banking:

Online Banking:

1. Log in to Online Banking
2. Click Manage Cards.
3. Select the applicable card from the Switch or Add Card dropdown that you would like to report.
4. Click Report Lost or Stolen under Manage Card.
5. Select whether the card is lost or stolen and the Card lost date (if applicable).
6. Click Next and follow the prompts to complete the process.

Mobile Banking:

1. Log in to the Mobile Banking app.
2. Tap Cards from the menu tray at the bottom.
3. Swipe to select the card that you would like to report.
4. Tap Report Lost or Stolen under Manage Card.
5. Select whether the card is lost or stolen and the Card lost date (if applicable).
6. Tap Next and follow the prompts to complete the process.

If applicable, you may receive a prompt to call us at 1-800-853-5626 for further information or to report any unauthorized transactions on your account.

Or please call the corresponding phone number listed below to report a card lost/stolen.

• Debit cards:1-800-462-1663
• Credit cards:1-800-853-5626

By default, all alerts will be set to ON once you access your cards and card management features through Online or Mobile Banking by clicking/tapping Manage Cards or Cards respectively. To manage your alert settings, please follow the following steps:

Online Banking:

1. Log in to Online Banking.
2. Click Manage Cards.
3. Click Controls & Alerts under Manage Card.
4. Click Alerts and select the type of alert you want to set.

Mobile Banking:

1. Log in to the Mobile Banking app.
2. Tap Cards from the menu tray at the bottom.
3. Tap Controls & Alerts under Manage Card.
4. Click Alerts and select the type of alert you want to set.

As soon as possible, report your card lost/stolen in Online Banking or through the Mobile Banking app. You will then be prompted to call us if you need to report any unauthorized transactions.

Or call 1-800-853-5626 (24 hours a day, 7 days a week) to report your card lost or stolen. You should receive a replacement card in the mail 7-10 business days after submitting your report.

To make sure your card is ready to go, and your services are uninterrupted:

You can activate your card directly through Online or Mobile Banking by navigating to the new card within the Manage Cards or Cards sections, clicking on the Activate Card link, and following the prompts.

• Or you can activate your card and set/reset a PIN by calling the number on the activation sticker.
• Update any mobile wallets and/or Visa Secure Checkout with your new card information.
• Contact any merchants with whom you’ve set up recurring payments or memberships to update your card number.
• Update automatic payment transfers, travel alerts, and transaction alerts within Golden 1 Online/Mobile Banking.
• Re-enroll the new card number in any electronic bills you have set up.

Golden 1 may send you messages from SMS text short codes (5-digit numbers) regarding activity on your debit or credit card. However, Golden 1 will never call, email, or text you asking for a one-time passcode, User ID and password, code word, or card/account details. If you are suspicious, do not respond to these messages. Call us directly at 1-877-GOLDEN 1 (1-877-465-3361) for more information.

Online Banking

To opt out of email alerts for your debit and credit cards via Online Banking, please follow these steps:

1. Log in to your Golden 1 Online Banking account.
2. On the top menu bar, select "Manage Cards."
3. Scroll down to the bottom of the screen and click on "Settings."
4. Within the Settings section, click on "Personal Information."
5. Find the "Email" option and toggle it off to disable all credit and debit card email alerts.

Mobile Banking

To opt out of email alerts for your debit and credit cards using Mobile Banking, please follow these steps:

1. Launch the Golden 1 Mobile Banking app on your device.
2. On the bottom menu, tap on the "Cards" icon.
3. Go to the upper right-hand corner of the screen and tap on the “Settings” icon.
4. Within the Settings section, tap on "Personal Information."
5. Find the "Email" option and toggle it off to disable all credit and debit card email alerts.

Please note that by following these steps, you will disable all email alerts for your credit and debit cards. However, if you have enabled push notifications in your phone settings, you will still receive them.

No, opting out of email alerts will not affect push notifications if you have enabled them in your phone settings. You will still receive push notifications for your credit and debit card activities even if email alerts are turned off. Please ensure that push notifications are enabled in your phone settings to continue receiving them.