Logging in is easy with our updated experience:

1. Tap “Log In” in the navigation at the top of your screen
2. Select Personal or Business, depending on your membership type
3. Enter your username and password

Tips:

• Make sure you select the correct option before logging in. If the wrong option is selected, you may not be able to proceed.
• Business members can now log in directly without using a separate link.
• Bookmarked login pages will continue to work.
• If you’re having trouble logging in, confirm you selected the correct option and try again.

As part of our Mobile and Online Banking update, some members may experience issues signing in—such as a password not being accepted, multi-factor authentication (MFA) codes not arriving, or the password reset flow not completing. If you're unable to log in, the fastest option is to start fresh and re-enroll in Personal Digital Banking. This creates a new User ID and password and can restore access more quickly than waiting for phone support.

How to re-enroll via Online Banking or the Golden 1 Mobile app

1. Open the Mobile app or visit Golden1.com and select the Login button, then choose "Enroll in Digital Banking."
2. Enter your full account number, book number, or debit card number.
3. Complete multi-factor authentication verification (choose to receive a one-time passcode via text message, phone call, or email).
4. You may be asked to complete a secondary identity verification step, such as uploading a selfie or a photo of your legal ID.
5. Once your identity is confirmed, you'll create a new User ID and password, and you should be able to log in.

If you re-enroll and still can't access your account, please contact us through your usual support channels and we'll help.

As part of our Mobile and Online Banking update, all existing Bill Pay and transfer settings—including recurring payments and payees—were assigned to the account’s primary owner. Joint account holders will need to re-create their payees and preferences under their own login.

Authorized users on shared accounts can view Bill Pay and transfer activity, including payees, one-time, recurring, and future-dated transactions. Transactions include an “Initiated By” field to show who set them up, and additional details are available through “View Activity”. Non-shared accounts are not affected.

Please note: If multiple account holders set up the same payments or transfers separately, duplicate transactions may occur. We recommend coordinating activity to avoid duplicates.

If you are a Quicken user, you can follow these steps to manually download your Intuit files.

If you're the primary owner of an account, your existing recurring scheduled transfers and settings for tools like Zelle® will be carried over. If you're a joint owner, after your first login you'll set up your own access, preferences, and schedules for tools like Zelle®, Bill Pay, Card Controls, external transfers, and alerts. And if you use Savvy Money, you'll need to re-enroll. For all users, Budgets and Budget Categories will need to be established.

Keep everything simple and organized by setting up nicknames for all of your accounts. Here's how:

In Online Banking:

1. Click “Settings” in the upper right-hand corner, then select “Accounts.”
2. From the drop-down menu, select the account you would like to name, and a box will appear where you can update your preference.
3. Click “Manage Account,” then click “Rename” (in the app) or the pencil icon (in Online Banking) and edit the account name.

In Mobile Banking:

1. From the Accounts screen, select “Edit accounts.”
2. Click the pencil icon of the account you would like to rename.
3. The account’s Nickname will appear (for example, it might say “Savings”). Delete that name and replace it with something new.

When logging in for the first time, you'll need to type in your current user ID and password before you can set up your Face ID and Touch ID login.

Depending on your browser, here's how you'll find your saved passwords. 

Chrome

1. Open Chrome.
2. Go to chrome://settings/passwords.
3. Use the search bar to find our website.
4. Click the eye icon to view your saved password (you may need to enter your computer password).

Safari (Mac)

1. Open Safari.
2. Go to Safari > Settings > Passwords (you may need to use Touch ID or your password).
3. Search for our website to view your saved password.

Firefox

1. Open Firefox.
2. Click the menu (☰) > Passwords.
3. Search for our website and click the eye icon to view your password.

Microsoft Edge

1. Open Edge.
2. Go to Settings > Profiles > Passwords.
3. Search for our website and click the eye icon to reveal your password.

Here are the quickest ways to get support.

1. Start by making sure you've viewed the resources and information on this page.
2. Check out the Help Center to find additional self-service information, including more FAQs and tutorials.
3. Stop by your local branch.  
4. Or give our Member Service Contact Center a call.
   1 (877) GOLDEN 1 / 1 (877) 465‑3361