WE'RE HERE FOR YOU.

• Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time
• Saturday – Sunday: 9:00 a.m. to 5:00 p.m. Pacific Time

If our toll-free Member Service Contact Center number is unavailable when calling internationally, use +1-916-732-2900. Please note: calling charges may apply.

For 24-hour technical support for Mobile and Online Banking call 1-844-670-9542.

If your Golden 1 credit card or debit card has been lost or stolen, immediately call 1-877-465-3361. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card. You should receive your new card within 5 business days.

If you’re traveling, even out of the country, call 1‑800‑VISA‑911 (1‑800‑847‑2911), 24 hours a day, 7 days a week. Emergency credit card replacement service is available for Platinum Rewards Visa credit cards.

For application technical support contact, call 1-888-999-0126, option 5.

If you find unauthorized charges have been made with your card, immediately contact our Member Service Contact Center by calling 1-877-GOLDEN 1 (1-877-465-3361) and we will advise you on how to file a claim.

Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process, or make an appointment with a Home Loan Advisor.

• Monday – Friday: 7 a.m. to 7 p.m.
• Saturdays: 9 a.m. to 5 p.m.

If you are experiencing a financial hardship that prohibits you from meeting your loan obligation with Golden 1, we may be able to help. Please contact Loss Mitigation by calling 1-844-670-9545.

If a financial hardship is preventing you from making a loan payment, contact our Member Care team. We’ll identify your options and walk you through them. (Note: for assistance with home loans, call 1-844-670-9545)

Use Telephone Teller to bank by phone anytime day or night. Call 1-877-GOLDEN 1 (1-877-465-3361) and select option 2. To use this service you’ll need a Personal Identification Number (PIN) which you may obtain from any Golden 1 branch or the Member Service Contact Center.

41898 – Used for text banking

41952 – Used for text alerts 

36397 – Used for one-time passcodes for mobile and online banking

78156 – Used for one-time passcode for Card Controls

37268 – Two-way fraud alert for credit cards and debit cards

Golden 1 Credit Union P.O. Box 15966 Sacramento, CA 95852-0966

Golden 1 Credit Union P.O. Box 15318 Sacramento, CA 95851-0318

Golden 1 Credit Union P.O. Box 7168 Pasadena, CA 91109-7168

Golden 1 Credit Union P.O. Box 15249 Sacramento, CA 95851-0249

Golden 1 Credit Union P.O. Box 15151 Sacramento, CA 95851-0151