WE'RE HERE FOR YOU.

• Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time
• Saturday – Sunday: 9:00 a.m. to 5:00 p.m. Pacific Time

If our toll-free Member Service Contact Center number is unavailable when calling internationally, use +1-916-732-2900. Please note: calling charges may apply.

If your Golden 1 credit card or debit card has been lost or stolen, immediately call 1-877-465-3361. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card. You should receive your new card within 5 business days.

If you’re travelling, even out of the country, call 1‑800‑VISA‑911 (1‑800‑847‑2911), 24 hours a day, 7 days a week. Emergency credit card replacement service is available for Platinum Rewards Visa credit cards.

If you find unauthorized charges have been made with your card, immediately contact our Member Service Contact Center by calling 1-877-GOLDEN 1 (1-877-465-3361) and we will advise you on how to file a claim.

For application technical support contact, call 1-888-999-0126, option 5.

Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process, or make an appointment with a Home Loan Advisor.

• Monday – Friday: 7 a.m. to 7 p.m.
• Saturdays: 9 a.m. to 5 p.m.

If you are experiencing a financial hardship that prohibits you from meeting your loan obligation with Golden 1, we may be able to help. Please contact Loss Mitigation by calling 1-844-670-9545.

If a financial hardship is preventing you from making a loan payment, contact our Member Care team. We’ll identify your options and walk you through them. (Note: for assistance with home loans, call 1-844-670-9545)

Use Telephone Teller to bank by phone anytime day or night. Call 1-877-GOLDEN 1 (1-877-465-3361) and select option 2. To use this service you’ll need a Personal Identification Number (PIN) which you may obtain from any Golden 1 branch or the Member Service Contact Center.

Hearing impaired members can reach our Member Service Contact Center through TDD (telecommunications devices for the deaf).

• Monday – Friday: 7:30 a.m. to 6:00 p.m.
• Saturday – Sunday: 9:00 a.m. to 5:00 p.m.

418-98 - Used for text banking and text alerts

355-15 - Visa alerts for credit and debit transactions

283-69 - Used for one-time passcodes for mobile and online banking

372-68 - Two-way fraud alert for debit cards

215-56 - Two-way fraud alert for credit cards

Golden 1 Credit Union P.O. Box 15966 Sacramento, CA 95852-0966

Golden 1 Credit Union P.O. Box 15318 Sacramento, CA 95851-0318

Golden 1 Credit Union P.O. Box 7168 Pasadena, CA 91109-7168

Golden 1 Credit Union P.O. Box 15249 Sacramento, CA 95851-0249

Golden 1 Credit Union P.O. Box 15151 Sacramento, CA 95851-0151