WE'RE HERE FOR YOU.

• Monday – Friday: 7:30 a.m. to 7:00 p.m.
• Saturday – Sunday: 9:00 a.m. to 5:00 p.m.

If your Golden 1 credit card or debit card has been lost or stolen, immediately call 1-877-465-3361. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card.

You should receive your new card within 5 business days.

If you’re travelling, even out of the country, call 1‑800‑VISA‑911 (1‑800‑847‑2911), 24 hours a day, 7 days a week. Emergency credit card replacement service is available for Platinum Rewards Visa credit cards.

If you find unauthorized charges have been made with your card, immediately contact our Member Service Contact Center by calling 1-877-GOLDEN 1 (1-877-465-3361) and we will advise you on how to file a claim.

For application technical support contact the Call Center at 1-833-729-2862.

Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process or make an appointment with a Loan Advisor.

• Monday – Friday: 7 a.m. to 7 p.m.
• Saturdays: 9 a.m. to 5 p.m.

If you are experiencing a financial hardship that prohibits you from meeting your loan obligation with Golden 1, we may be able to help. Please contact Loss Mitigation by calling 1-844-670-9545.

If a financial hardship is preventing you from making a loan payment, contact our Member Care team. We’ll identify your options and walk you through them. (Note: For assistance with home loans, call 1-844-670-9545.)

Use Telephone Teller^SM to bank by phone anytime day or night. Call 1-877-GOLDEN 1 (1-877-465-3361) and select option 2. To use this service you’ll need a Personal Identification Number (PIN) which you may obtain from any Golden 1 branch or the Member Service Contact Center.

Hearing impaired members can reach our Member Service Contact Center through TDD (telecommunications devices for the deaf).

• Monday – Friday: 7:30 a.m. to 7:00 p.m.
• Saturday – Sunday: 9:00 a.m. to 5:00 p.m.

418-98 - Used for text banking and text alerts.
468-472 - Visa alerts for credit and debit transactions.
283-69 - Used for one-time passcodes for online and mobile banking.
328-74 - Two-way fraud alert for debit cards.
215-56 - Two-way fraud alert for credit cards.

Golden 1 Credit Union
P.O. Box 15966
Sacramento, CA 95852-0966

Golden 1 Credit Union
P.O. Box 15318
Sacramento, CA 95851-0318

Golden 1 Credit Union
P.O. Box 15318
Sacramento, CA 95851-0318

Golden 1 Credit Union
P.O. Box 7168
Pasadena, CA 91109-7168

Golden 1 Credit Union
P.O. Box 15249
Sacramento, CA 95851-0249

Golden 1 Credit Union
P.O. Box 15151
Sacramento, CA 95851-0151