CREDIT CARD HELP

1. Log in to the Card Controls app directly or in to the Mobile Banking app
2. In the Mobile Banking app under Quick Links tap Manage Cards and Card Alerts or tap on the More icon and tap Manage Cards and Card Alerts
3. You will be redirected to the Card Controls app
4. On the Card Details Page tap the Unlock Card icon



 

Convenience checks are not available on-demand for your Golden 1 credit card account and cannot be replaced when they are provided by Golden 1. However, fee-free balance transfers to your Golden 1 credit card can be done online or by calling our Member Service Contact Center to request the required form. The form may be returned by mail or to any Golden 1 branch.
 
Please call our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361) to report any lost or stolen convenience checks.

Click here if you want to order checks for your checking account instead.

As soon as you're aware that your Golden 1 Debit card, credit card, or ATM Card has been lost or stolen, call 1-800-462-1663, at your earliest opportunity. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards. When you call, we will assist you in ordering a new card. You should receive a replacement card in the mail 7-10 days after submitting your report. In addition, a new PIN will be sent in a separate mailing for security purposes.

Credit Cards Only

If you are on vacation or out of the country, Visa^® offers an emergency credit card replacement service. For a Visa emergency card replacement, call 1-800-853-5626, 24 hours a day, 7 days a week. If you find unauthorized charges have been made with your card, immediately call our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361) and we will advise you on how to file a claim.

You can report your card lost/stolen through the Card Controls app and we will auto-lock your card. Or by turning your card off in Online Banking and calling our Member Service Contact Center:

• For Debit cards:    1-800-462-1663
• For credit cards:   1-800-853-5626

As soon as you're aware that your Golden 1 credit card has been lost or stolen, call 1-800-853-5626, at your earliest opportunity. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards. When you call, we will assist you in ordering a new card. You should receive a replacement card in the mail 5-7 days after submitting your report.

You can also report your card lost/stolen through Card Controls (“Manage Cards”) on our mobile app or use the app to lock your card. 

If you are on vacation or out of the country, Visa® offers 24/7 emergency card replacement service. For a Visa emergency card replacement, call 1-800-VISA-911 (1-800-847-2911), 24 hours a day, 7 days a week. 
 

 

Yes. When the account is flagged, all history, including cash rewards amount will transfer to the new card number. The same is true for an account upgrade, as long as you are transferring to another rebate card product.

If your Apple device is lost or stolen you need to notify your mobile carrier and call the Golden 1 Member Service Contact Center number located on the back of your card promptly. Mention that you participate in Apple Pay so that we can disable your token for use with Apple Pay. If you locate your device, you can call Golden 1 because in some cases, we can reactivate the token on your phone before making any Apple Pay purchases.

You can also go to icloud.com/find or use the Find My iPhone app to suspend or permanently remove the ability to pay from that device with Apple Pay. Your cards will be suspended or removed from Apple Pay even if your device is offline and not connected to a cellular or Wi-Fi network. 

Please call the Golden 1 Member Service Contact Center at 1-877-465-3361 immediately and mention that you participate in Apple Pay.  We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from Passbook using the “Remove Card” option.  When you receive your replacement card, you will need to add the new card to Apple Pay before making any Apple Pay purchases.

If your card is lost or stolen please call the Golden 1 Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361) immediately and mention that you participate in Samsung Pay. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from the Samsung Pay app by using the “Delete Card” option. When you receive your replacement card, you will need to add the new card to Samsung Pay again before use. 

If your card is lost or stolen please call the Golden 1 Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361) immediately and mention that you participate in Google Pay. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from using the “Remove” option. When you receive your replacement card, you will need to add the new card to Google Pay again before use.

Your Platinum Secured account has been renamed to Member First. Although the terms and conditions are the same, your new card features the Member First name and a new card design. The new Member First branded cards will be sent to you when your Platinum Secured card expires or is lost or stolen. You can activate the new Member First card to continue accessing your previous Platinum Secured line. 


 

Your Platinum Secured credit card is now automatically a Member First credit card. Your card plastic will be updated upon card expiration or if your card is reported lost or stolen.