CREDIT CARD HELP

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Lost/Stolen Cards

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I received convenience checks for my Golden 1 credit card account, but have lost or misplaced them. Can I request replacement checks or additional checks?
Convenience checks are not available on-demand for your Golden 1 credit card account and cannot be replaced when they are provided by Golden 1. However, fee-free balance transfers to your Golden 1 credit card can be done online or by calling our Member Service Contact Center to request the required form. The form may be returned by mail or to any Golden 1 branch.
 
Please call our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361) to report any lost or stolen convenience checks.

Click here if you want to order checks for your checking account instead.
I have a lost/stolen card. How do I suspend my card?

You can report your card lost/stolen through online and mobile banking, or you may call our Member Service Contact Center:

  • For Debit cards:    1-800-462-1663
  • For credit cards:   1-800-853-5626
What should I do if my Golden 1 card is lost or stolen?
As soon as possible, report your card lost/stolen in Online Banking or through the Mobile Banking app. You will then be prompted to call us if you need to report any unauthorized transactions. Or call 1-800-853-5626 (24 hours a day, 7 days a week) to report your card lost or stolen. You should receive a replacement card in the mail 7-10 business days after submitting your report.

Alternatively, you can visit any Golden 1 branch at your convenience and have a new debit card printed within minutes.
 

 
What if I reported my credit card lost or stolen? Will the accumulated cash rewards be transferred to the new account?

Yes. When the account is flagged, all history, including cash rewards amount will transfer to the new card number. The same is true for an account upgrade, as long as you are transferring to another rebate card product.

What if my Apple device is lost or stolen after I have added my Golden 1 card?

If your Apple device is lost or stolen you need to notify your mobile carrier and call the Golden 1 Member Service Contact Center number located on the back of your card promptly. Mention that you participate in Apple Pay so that we can disable your token for use with Apple Pay. If you locate your device, you can call Golden 1 because in some cases, we can reactivate the token on your phone before making any Apple Pay purchases.

You can also go to icloud.com/find or use the Find My iPhone app to suspend or permanently remove the ability to pay from that device with Apple Pay. Your cards will be suspended or removed from Apple Pay even if your device is offline and not connected to a cellular or Wi-Fi network. 

What if my Golden 1 card is lost or stolen after it is added to Apple Pay™?

Please call the Golden 1 Member Service Contact Center at 1-877-465-3361 immediately and mention that you participate in Apple Pay.  We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from Passbook using the “Remove Card” option.  When you receive your replacement card, you will need to add the new card to Apple Pay before making any Apple Pay purchases.

What if my Golden 1 card is lost or stolen after it is added to Samsung Pay?

If your card is lost or stolen please call the Golden 1 Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361) immediately and mention that you participate in Samsung Pay. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from the Samsung Pay app by using the “Delete Card” option. When you receive your replacement card, you will need to add the new card to Samsung Pay again before use. 

What if my Golden 1 card is lost or stolen after it is added to Google Pay?

If your card is lost or stolen please call the Golden 1 Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361) immediately and mention that you participate in Google Pay. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from using the “Remove” option. When you receive your replacement card, you will need to add the new card to Google Pay again before use.

Why was my Platinum Secured credit card re-issued as a Member First secured credit card?
Your Platinum Secured account has been renamed to Member First. Although the terms and conditions are the same, your new card features the Member First name and a new card design. The new Member First branded cards will be sent to you when your Platinum Secured card expires or is lost or stolen. You can activate the new Member First card to continue accessing your previous Platinum Secured line. 


 
Can I change my Platinum Secured credit card to the new Member First credit card?
Your Platinum Secured credit card is now automatically a Member First credit card. Your card plastic will be updated upon card expiration or if your card is reported lost or stolen.


 
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