Our commitment is to deliver financial solutions with value, convenience, and excellent service to our members. Still, we understand that in reality, we may miss the mark at times. We care about your well-being and we’re here to help.
If you’ve tried to resolve an issue without satisfaction and you don’t feel supported or heard, an extra helping hand is available to you through our Member Advocate Team. Created by Golden 1 CEO and President Donna Bland, the Member Advocate Team is dedicated to listening to your challenges and advocating on your behalf to get the level of attention you deserve.
Click or tap the button below to get started. First, we’ll gather some information from you to give us a head start in understanding and directing your situation to the best expert. You can add your own description as well.
We’ll reach out to you within 24 hours (excluding holidays).
You can also reach us within Online and Mobile banking. Just send us a message with "Member Advocate Assistance" as the subject and it will come straight to the Member Advocate Team.
