Our Commitment to You.
Our commitment is to deliver financial solutions with value, convenience, and excellent service to our members. Still, we understand that in reality, we may miss the mark at times. We care about your well-being and we’re here to help.
Advocating for You. Help is Here!
The Member Advocacy Team is dedicated to listening to your challenges and advocating on your behalf. The Advocate assigned to your problem will follow the issue through to resolution.
- Click on the "Email the Advocate Team" button below.
- Choose "Problem" to get started.
- Answer the form questions.
We will reach out to you within 24 hours (excluding holidays). You can also reach us within the messaging function of Online and Mobile Banking by choosing "Member Advocacy Assistance" as the subject.
Take Action If a Phishing Email or Text Message Appears To Be From Golden 1
If you suspect you've received a fraudulent email that appears to be from Golden 1, you can report the email by forwarding it to firstname.lastname@example.org. If you suspect you’ve received a fraudulent text message that appears to be from Golden 1, take a screen shot of the text message on your mobile phone and forward it to email@example.com.