CREDIT CARD HELP

You can set travel notifications for your Debit and credit card in Online Banking or in our Card Controls app.

In Online Banking:

1. Click Settings in the upper right corner
2. Click Security Center
3. Select Card Controls and Alerts
4. On the Control Preferences tab click on Locations and click on the Toggle next to My Regions or International depending on the location and add Region or Country.

 On the Card Controls App:

1. Sign in to the Card Controls app
2. On the Card Details page, tap the Travel Plan icon
3. A one time passcode will be sent to you through SMS text to the phone associated with the Debit card
4. Enter in the one time passcode
5. Enter in the depart date, return date and the location
6. Hit Save

The travel plan will be saved and you can set up two travel notices per card. For any questions please call our Member Service Contact Center at 1-877-465-3361.



 

If you’re planning a trip out of town and expect to use your Golden 1 debit or credit card, let us know ahead of time. We can safeguard your account while you’re gone to help ensure your card isn’t fraudulently used – and alert you immediately if it is.

Inform us of your travels by:

• Set Travel Plans in the Card Controls app 
• Set Travel Plans in Online Banking or
• Calling our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361)

If you’re planning a trip out of town and expect to use your Golden 1 Debit or credit card, let us know ahead of time. We can safeguard your account while you’re gone to help ensure your card isn’t fraudulently used – and alert you immediately if it is.

Inform us of your travels by:

• Setting Travel Plans in the Card Controls app
• Sending us a secure message in Online Banking or
• Calling our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361)