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fraud alerts

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How do Two-way Fraud Alerts work?
Golden 1 Credit Union Debit and credit cardholders with a valid cell phone number on file have the convenience of receiving and responding to fraud alerts electronically in the form of an SMS/text.

Card alerts will come from the phone number/short code 372-68 between the hours of 8 a.m. and 9 p.m. in the cardholder's time zone. Authentic Golden 1 two-way fraud alerts will never contain links or a warning that the card status is "frozen" or "blocked."

How do I opt-out of Two-way Fraud Alert text messaging?
To opt-out of text messages, reply “STOP” to the phone number (short code) 37268. You can also opt out by calling the number in the message, or by calling us at 1-877-GOLDEN 1 (1-877-465-3361).

What are the SMS short codes used by Golden 1?
41952:    Used to request and receive account information and text alerts. For more information visit our Text Banking page.

66368:    Receive Visa alerts for credit and debit transactions.

36397:    Receive one-time pass codes for online and mobile banking.

78156:    Used for one-time passcode for Card Controls.

37268:    Two-way fraud alert for debit and credit cards. Used to receive and respond to suspected incidents of debit card or credit card fraud.

If you believe that you've been a victim of fraud, please contact our Member Service Contact Center immediately at 1-877-GOLDEN 1 (1-877-465-3361).

My replacement card has a new card number. What do I need to do?
You will need to complete a few steps to ensure uninterrupted use and alerts:

•    Activate your card and set/reset a PIN by calling the number on the activation sticker (1-888-999-0126). 

•    Update your mobile wallets and Visa Secure Checkout with your new card information. 

•    Contact merchants with whom you’ve set up recurring payments and update your card number. 

•    Update automatic payment transfers within Online/Mobile Banking. 
•    Update your Card Controls app by: 
Resetting transaction alerts (click “Alerts and Controls” then choose Alerts to select your transaction types). 

Re-establishing travel alerts within the app (click “Travel Plan” and submit dates/locations).

If you don’t yet have the Card Controls app, you can download it on the Apple App Store®   or Google Play StoreTM

•    Your new card may automatically be enrolled in two-way fraud alerts. If you do not wish to receive fraud alerts, you can opt out by texting “STOP” to 21556. 

•    Reenroll the new card number in ebills.