CREDIT CARD HELP

Find answers to all things credit card.

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managing credit

In FAQ's

Can I manage my Golden 1 credit card with Mobile Banking?
Yes, you can view your credit card balance and make payments within the Golden 1 app.
How do I make my monthly credit card payment?
Setting up recurring payments can make it quick and easy to manage your Golden 1 credit card. You can set up recurring payments or one-time payments from our website, on our mobile app, or through Bill Pay (eBills).

For assistance with your credit card, please call our Member Service Contact Center at 1 (877) GOLDEN 1 / 1 (877) 465‑3361.
 
How do I sign up for credit card transaction alerts?

By default, all alerts will be set to ON once you access your cards and card management features through Online or Mobile Banking by clicking/tapping Manage Cards or Cards respectively. To manage your alert settings:

Online Banking:

  1. Log in to Online Banking.
  2. Click Manage Cards.
  3. Click Controls & Alerts under Manage Card.
  4. Click Alerts and select the type of alert you want to send.

Mobile Banking:

  1. Log in to the Mobile Banking app.
  2. Tap Cards from the menu tray at the bottom.
  3. Tap Controls & Alerts under Manage Card.
  4. Click Alerts and select the type of alert you want to set.

What is a Balance Transfer and how does it work?
A balance transfer allows you to move balances from one credit card to a lower rate credit card to simplify your payments and save money on interest. You can transfer your high rate credit card balances to your Golden 1 credit card by signing into Online Banking, select your Golden 1 credit card account and "Credit Card" under Account Details then Menu, Manage Card and Balance Transfer. 



 

What mobile and online services are available through Golden 1?
Stay connected with Golden 1 and your money easily and conveniently from home with these free*** services.
  • Mobile and Online Banking are available for you 24/7. It's easy to sign up, and with our digital banking guarantee, it's safe and secure. Enroll now or learn more about our “bank at home” services. Here's what you can do at-a-glance:
    • Account inquiries and transfers
    • Loan and bill payments
    • Deposit checks (using the app)
    • Open a new account
    • Manage your debit card using our Mobile app*** . You can instantly turn your debit card on and off.
    • Apply for a new loan or credit card, and so much more.
  • Golden1.com – Our newly designed website is easily accessible online and from your smart phone and has a wealth of information at your fingertips, including a handy search feature to find what you need quickly and easily.
  • Email your questions to golden1.com, or for account specific inquiries, securely through your online account. We will respond within 24 hours.
  • Use our automated phone system to easily make loan payments at 1-877-GOLDEN 1 (1-877-465-3361).

***Message and data rates may apply. Check with your mobile provider. 

 
My replacement card has a new card number. What do I need to do?
To make sure your card is ready to go and your services are uninterrupted:

You can activate your card directly through Online or Mobile Banking by navigating to the new card within the Manage Cards or Cards sections, clicking on the Activate Card link, and following the prompts.
  • Or you can activate your card and set/reset a PIN by calling the number on the activation sticker.
  • Update any mobile wallets and Visa Secure Checkout with your new card information. 
  • Contact any merchants with whom you’ve set up recurring payments and update your card number. 
  • Update automatic payment transfers, travel alerts, and transaction alerts within Golden 1 Online/Mobile Banking.
  • Re-enroll the new card number in any electronic bills you have set up.



 

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