CREDIT CARD HELP

You can suspend or set controls for your debit and credit card within Online Banking, Mobile Banking or directly through the Card Controls app.

In Online Banking:

1. Sign on to Online Banking
2. Click on Settings in the upper right corner
3. Click Security and Alerts and select Card Controls and Alerts from the menu.

If you have not added your card, you will be prompted to add your card before being able to proceed.

If you have already added your card you can Suspend the card by clicking on the Toggle next to Card On/Off displayed under the picture of the card. You can set controls for the card by clicking on the Control Preferences tab.

In Mobile Banking:  

1. Sign on to the Mobile Banking app
2. Under Quick Links, Tap Manage Cards and Card Alerts or tap the Menu icon and tap Manage Cards and Card Alerts from the menu

 
You will be directed to download our Card Controls app. Once you have downloaded the app you will be able to register your card. Register your card on the app
then Tap Lock Card to instantly suspend your card. All transactions except for recurring payments will be denied until you unlock your card again.


 

POS withdrawal account alerts are now part of withdrawal account alerts. If you wish to be alerted when your Debit card is used, you can receive Debit card alerts instead. These Debit card alerts are sent immediately when the transaction is authorized, rather than after the transaction posts to your account.

To sign up for Debit card transaction alerts using Online Banking:
 

1.     Sign on to Online Banking, then click Settings in the top right corner.
2.     Click Security Center
3.     Select Card Controls and Alerts from the menu
4.     Register your debit card if you haven't done so already, or select if you would like to receive them via email and/or text message.

To sign up for Debit card transaction alerts using the Golden 1 Mobile app:
 

1. Sign on to the Mobile Banking app
2. Under Quick Links, Tap Manage Cards and Card Alerts or tap the Menu icon and tap Manage Cards and Card Alerts from the menu
3. You will be directed to either download our Card Controls app if you haven't already or to the homepage of the Card Controls app.
4. Proceed to either register your debit card or click on the Alert Preferences tab to select what types of alerts you would like to receive and if you would like to receive them via email and/or text message. 

Yes, you can view your credit card balance and make payments within the Golden 1 app.

To sign up for credit card transaction alerts using your Online Banking account:

1. Sign in to your account, then click Settings on the top right corner.
2. On the Settings page, click “Security Center”.
3. Select Card Controls and Alerts
4. Select what types of credit card alerts you would like to receive and if you would like to receive them via email, text, or both.

To sign up for credit card transaction alerts using Mobile Banking:

1. Log in to the Golden 1 Mobile app
2. On the Accounts homepage or from the Menu list, tap "Manage Cards and Card Alerts"
3. You will be redirected to the Card Controls app
4. Tap on the Alerts & Controls icon to set credit card transactions.

A balance transfer allows you to move balances from one credit card to a lower rate credit card to simplify your payments and save money on interest. You can transfer your high rate credit card balances to your Golden 1 credit card by signing into Online Banking, select your Golden 1 credit card account and "Credit Card" under Account Details then Menu, Manage Card and Balance Transfer. 



 

Setting up recurring payments can make it quick and easy to manage your Golden 1 credit card. You can set up recurring payments or one-time payments from our website, on our mobile app, or through Bill Pay (eBills).

 

As soon as you're aware that your Golden 1 credit card has been lost or stolen, call 1-800-853-5626, at your earliest opportunity. This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards. When you call, we will assist you in ordering a new card. You should receive a replacement card in the mail 5-7 days after submitting your report.

You can also report your card lost/stolen through Card Controls (“Manage Cards”) on our mobile app or use the app to lock your card. 

If you are on vacation or out of the country, Visa® offers 24/7 emergency card replacement service. For a Visa emergency card replacement, call 1-800-VISA-911 (1-800-847-2911), 24 hours a day, 7 days a week. 
 

 

Stay connected with Golden 1 and your money easily and conveniently from home with these free*** services.

• Mobile and Online Banking are available for you 24/7. It's easy to sign up, and with our digital banking guarantee, it's safe and secure. Enroll now or learn more about our “bank at home” services. Here's what you can do at-a-glance:
  • Account inquiries and transfers
  • Loan and bill payments
  • Deposit checks (using the app)
  • Open a new account
  • Manage your debit card using our Mobile app*** . You can instantly turn your debit card on and off.
  • Apply for a new loan or credit card, and so much more.
• Golden1.com – Our newly designed website is easily accessible online and from your smart phone and has a wealth of information at your fingertips, including a handy search feature to find what you need quickly and easily.
• Email your questions to golden1.com, or for account specific inquiries, securely through your online account. We will respond within 24 hours.
• Use our automated phone system to easily make loan payments at 1-877-GOLDEN 1 (1-877-465-3361).

***Message and data rates may apply. Check with your mobile provider. 

 

To sign into our Card Controls app you can sign in to the app directly or you can sign in through our Mobile Banking app by following these steps:

1. Log in to our Mobile Banking Banking app
2. Under Quick Links Tap Manage Cards and Card Alerts
3. You will be redirected to either
4. Download the Golden 1 Card Controls app from your app store if you haven't already or to the homepage of the Card Controls app
5. Register your credit card. 

Once it's set up, you can reach the Card Controls app directly from the Mobile Banking app.

For more features and benefits, visit golden1.com/cardcontrols.