In Online Banking:
- Sign on to Online Banking
- Click on Settings in the upper right corner
- Click Security and Alerts and select Card Controls and Alerts from the menu.
If you have already added your card you can Suspend the card by clicking on the Toggle next to Card On/Off displayed under the picture of the card. You can set controls for the card by clicking on the Control Preferences tab.
In Mobile Banking:
- Sign on to the Mobile Banking app
- Under Quick Links, Tap Manage Cards and Card Alerts or tap the Menu icon and tap Manage Cards and Card Alerts from the menu
You will be directed to download our Card Controls app. Once you have downloaded the app you will be able to register your card. Register your card on the app
then Tap Lock Card to instantly suspend your card. All transactions except for recurring payments will be denied until you unlock your card again.
You can report your card lost/stolen through the Card Controls app and we will auto-lock your card. Or by turning your card off in Online Banking and calling our Member Service Contact Center:
- For Debit cards: 1-800-462-1663
- For credit cards: 1-800-853-5626
You can remove a card by selecting "Remove Card" on the back of the card in the Passbook or Apple Pay application, or by visiting iCloud.com. You can also visit Find My iPhone to temporarily suspend or permanently cancel the ability to pay with a card on your device.
If your Apple device is lost or stolen you need to notify your mobile carrier and call the Golden 1 Member Service Contact Center number located on the back of your card promptly. Mention that you participate in Apple Pay so that we can disable your token for use with Apple Pay. If you locate your device, you can call Golden 1 because in some cases, we can reactivate the token on your phone before making any Apple Pay purchases.
You can also go to icloud.com/find or use the Find My iPhone app to suspend or permanently remove the ability to pay from that device with Apple Pay. Your cards will be suspended or removed from Apple Pay even if your device is offline and not connected to a cellular or Wi-Fi network.