CREDIT CARD HELP

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Transaction Alerts

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How do I sign up for credit card transaction alerts?

By default, all alerts will be set to ON once you access your cards and card management features through Online or Mobile Banking by clicking/tapping Manage Cards or Cards respectively. To manage your alert settings:

Online Banking:

  1. Log in to Online Banking.
  2. Click Manage Cards.
  3. Click Controls & Alerts under Manage Card.
  4. Click Alerts and select the type of alert you want to send.

Mobile Banking:

  1. Log in to the Mobile Banking app.
  2. Tap Cards from the menu tray at the bottom.
  3. Tap Controls & Alerts under Manage Card.
  4. Click Alerts and select the type of alert you want to set.

My replacement card has a new card number. What do I need to do?
To make sure your card is ready to go and your services are uninterrupted:

You can activate your card directly through Online or Mobile Banking by navigating to the new card within the Manage Cards or Cards sections, clicking on the Activate Card link, and following the prompts.
  • Or you can activate your card and set/reset a PIN by calling the number on the activation sticker.
  • Update any mobile wallets and Visa Secure Checkout with your new card information. 
  • Contact any merchants with whom you’ve set up recurring payments and update your card number. 
  • Update automatic payment transfers, travel alerts, and transaction alerts within Golden 1 Online/Mobile Banking.
  • Re-enroll the new card number in any electronic bills you have set up.



 
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