CREDIT CARD HELP

POS withdrawal account alerts are now part of withdrawal account alerts. If you wish to be alerted when your Debit card is used, you can receive Debit card alerts instead. These Debit card alerts are sent immediately when the transaction is authorized, rather than after the transaction posts to your account.

To sign up for Debit card transaction alerts using Online Banking:
 

1.     Sign on to Online Banking, then click Settings in the top right corner.
2.     Click Security Center
3.     Select Card Controls and Alerts from the menu
4.     Register your debit card if you haven't done so already, or select if you would like to receive them via email and/or text message.

To sign up for Debit card transaction alerts using the Golden 1 Mobile app:
 

1. Sign on to the Mobile Banking app
2. Under Quick Links, Tap Manage Cards and Card Alerts or tap the Menu icon and tap Manage Cards and Card Alerts from the menu
3. You will be directed to either download our Card Controls app if you haven't already or to the homepage of the Card Controls app.
4. Proceed to either register your debit card or click on the Alert Preferences tab to select what types of alerts you would like to receive and if you would like to receive them via email and/or text message. 

To sign up for credit card transaction alerts using your Online Banking account:

1. Sign in to your account, then click Settings on the top right corner.
2. On the Settings page, click “Security Center”.
3. Select Card Controls and Alerts
4. Select what types of credit card alerts you would like to receive and if you would like to receive them via email, text, or both.

To sign up for credit card transaction alerts using Mobile Banking:

1. Log in to the Golden 1 Mobile app
2. On the Accounts homepage or from the Menu list, tap "Manage Cards and Card Alerts"
3. You will be redirected to the Card Controls app
4. Tap on the Alerts & Controls icon to set credit card transactions.

41952:    Used to request and receive account information and text alerts. For more information visit our Text Banking page.

66368:    Receive Visa alerts for credit and debit transactions.

36397:    Receive one-time pass codes for online and mobile banking.

78156:    Used for one-time passcode for Card Controls.

37268:    Two-way fraud alert for debit and credit cards. Used to receive and respond to suspected incidents of debit card or credit card fraud.



If you believe that you've been a victim of fraud, please contact our Member Service Contact Center immediately at 1-877-GOLDEN 1 (1-877-465-3361).

 

You can suspend or set controls for your debit and credit card within Online Banking, Mobile Banking or directly through the Card Controls app.

In Online Banking:

1. Sign on to Online Banking
2. Click on Settings in the upper right corner
3. Click Security and Alerts and select Card Controls and Alerts from the menu.

If you have not added your card, you will be prompted to add your card before being able to proceed.

If you have already added your card you can Suspend the card by clicking on the Toggle next to Card On/Off displayed under the picture of the card. You can set controls for the card by clicking on the Control Preferences tab.

In Mobile Banking:  

1. Sign on to the Mobile Banking app
2. Under Quick Links, Tap Manage Cards and Card Alerts or tap the Menu icon and tap Manage Cards and Card Alerts from the menu

 
You will be directed to download our Card Controls app. Once you have downloaded the app you will be able to register your card. Register your card on the app
then Tap Lock Card to instantly suspend your card. All transactions except for recurring payments will be denied until you unlock your card again.


 

You will need to complete a few steps to ensure uninterrupted use and alerts:

•    Activate your card and set/reset a PIN by calling the number on the activation sticker (1-888-999-0126). 

•    Update your mobile wallets and Visa Secure Checkout with your new card information. 

•    Contact merchants with whom you’ve set up recurring payments and update your card number. 

•    Update automatic payment transfers within Online/Mobile Banking. 
 
•    Update your Card Controls app by: 
Resetting transaction alerts (click “Alerts and Controls” then choose Alerts to select your transaction types). 

Re-establishing travel alerts within the app (click “Travel Plan” and submit dates/locations).

If you don’t yet have the Card Controls app, you can download it on the Apple App Store®   or Google Play StoreTM. 

•    Your new card may automatically be enrolled in two-way fraud alerts. If you do not wish to receive fraud alerts, you can opt out by texting “STOP” to 21556. 

•    Reenroll the new card number in ebills.