In FAQ's
How do I suspend or set controls for my Debit and credit card?
You can suspend or set controls for your debit and credit card within Online Banking, Mobile Banking or directly through the Card Controls app.
In Online Banking:
If you have already added your card you can Suspend the card by clicking on the Toggle next to Card On/Off displayed under the picture of the card. You can set controls for the card by clicking on the Control Preferences tab.
In Mobile Banking:
You will be directed to download our Card Controls app. Once you have downloaded the app you will be able to register your card. Register your card on the app
then Tap Lock Card to instantly suspend your card. All transactions except for recurring payments will be denied until you unlock your card again.
In Online Banking:
- Sign on to Online Banking
- Click on Settings in the upper right corner
- Click Security and Alerts and select Card Controls and Alerts from the menu.
If you have already added your card you can Suspend the card by clicking on the Toggle next to Card On/Off displayed under the picture of the card. You can set controls for the card by clicking on the Control Preferences tab.
In Mobile Banking:
- Sign on to the Mobile Banking app
- Under Quick Links, Tap Manage Cards and Card Alerts or tap the Menu icon and tap Manage Cards and Card Alerts from the menu
You will be directed to download our Card Controls app. Once you have downloaded the app you will be able to register your card. Register your card on the app
then Tap Lock Card to instantly suspend your card. All transactions except for recurring payments will be denied until you unlock your card again.
How do I make my monthly credit card payment?
Setting up recurring payments can make it quick and easy to manage your Golden 1 credit card. You can set up recurring payments or one-time payments from our website, on our mobile app, or through Bill Pay (eBills).
My replacement card has a new card number. What do I need to do?
You will need to complete a few steps to ensure uninterrupted use and alerts:
• Activate your card and set/reset a PIN by calling the number on the activation sticker (1-888-999-0126).
• Update your mobile wallets and Visa Secure Checkout with your new card information.
• Contact merchants with whom you’ve set up recurring payments and update your card number.
• Update automatic payment transfers within Online/Mobile Banking.
• Update your Card Controls app by:
Resetting transaction alerts (click “Alerts and Controls” then choose Alerts to select your transaction types).
Re-establishing travel alerts within the app (click “Travel Plan” and submit dates/locations).
If you don’t yet have the Card Controls app, you can download it on the Apple App Store® or Google Play StoreTM.
• Your new card may automatically be enrolled in two-way fraud alerts. If you do not wish to receive fraud alerts, you can opt out by texting “STOP” to 21556.
• Reenroll the new card number in ebills.
• Activate your card and set/reset a PIN by calling the number on the activation sticker (1-888-999-0126).
• Update your mobile wallets and Visa Secure Checkout with your new card information.
• Contact merchants with whom you’ve set up recurring payments and update your card number.
• Update automatic payment transfers within Online/Mobile Banking.
• Update your Card Controls app by:
Resetting transaction alerts (click “Alerts and Controls” then choose Alerts to select your transaction types).
Re-establishing travel alerts within the app (click “Travel Plan” and submit dates/locations).
If you don’t yet have the Card Controls app, you can download it on the Apple App Store® or Google Play StoreTM.
• Your new card may automatically be enrolled in two-way fraud alerts. If you do not wish to receive fraud alerts, you can opt out by texting “STOP” to 21556.
• Reenroll the new card number in ebills.
