WE'RE HERE FOR YOU.

Member Service Contact Center: 
1 (877) GOLDEN 1 / 1 (877) 465‑3361

• Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time
• Saturday: 9:00 a.m. to 5:00 p.m. Pacific Time

Holiday Schedule

If our toll-free Member Service Contact Center number is unavailable when calling internationally, use 1 (916) 732-2900. Please note: calling charges may apply.

Business Member Support Center: 1 (877) 909-5656

Monday – Friday: 9:00 a.m. to 5:30 p.m. Pacific Time

If our toll-free Business Member Support Center phone number is unavailable when calling International, use 1 (916) 733-5656.

Holiday Schedule

Email address – BusinessServices@golden1.com

For Business lost, stolen, and payment call 1 (877) 909-5656.

Lost or stolen cards:1 (877) GOLDEN 1 / 1 (877) 465‑3361

This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card. You should receive your new card within 5 business days.

Emergency credit card replacement: 1 (800) VISA‑911 / 1 (800) 847‑2911

Unauthorized charges: 1 (877) GOLDEN 1 / 1 (877) 465‑3361

Card management technical support: 1 (888) 999-0126, option 5

For application technical support contact, call 1 (888) 999-0126, option 5

Home Loans: 1 (800) 917-9000

Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process, or make an appointment with a Home Loan Advisor.
• Monday – Friday: 7 a.m. to 6 p.m.
• Saturdays: 9 a.m. to 5 p.m.
• Sunday: 10 a.m. to 2 p.m.

Mortgage Servicing: 1 (888) 908-8933

Get loan information, review payments, or ask questions about your mortgage account.
• Monday – Friday: 6:00 a.m. to 6:00 p.m.

If you are experiencing a financial hardship that prohibits you from meeting your mortgage obligation with Golden 1, we may be able to help. Please contact:
• Mortgage Loss Mitigation: 1 (866) 397-5370
• Monday – Friday: 8 a.m. to 5 p.m.

Member Care: 1 (877) 723-3010
• Monday – Friday: 8:00 a.m. to 6 p.m. Pacific Time
• Saturday: 8:00 a.m. to 5:00 p.m. Pacific Time

If a financial hardship is preventing you from making a payment for your auto loan, personal loan, personal line of credit, credit card, home equity loan, or home equity line of credit, call Loss Mitigation: 1 (844) 670-9545.

For mortgage accounts, call Mortgage Loss Mitigation: 1 (866) 397-5370.

We’ll identify your options and walk you through them.

Telephone Teller: 1 (877) GOLDEN 1 / 1 (877) 465‑3361

Use Telephone Teller to bank by phone anytime day or night. Call 1 (877) GOLDEN 1 / 1 (877) 465‑3361 and select option 2. To use this service you’ll need a Personal Identification Number (PIN) which you may obtain from any Golden 1 branch or the Member Service Contact Center.

21874 - One-time passcodes for online banking

31606 - Online banking alerts

41952 – Text alerts

78156 – One-time passcode for Card Controls

66368 - Card Hub Alerts

37268 – Two-way fraud alert for credit cards and debit cards

26142 - Delinquent loan notifications

98699 - Apple Pay and Google Pay for Credit Cards

767666 - Zelle Alerts

Golden 1 Credit Union P.O. Box 15966 Sacramento, CA 95852-0966

Golden 1 Credit Union P.O. Box 15318 Sacramento, CA 95851-0318

Golden 1 Credit Union P.O. Box 7168 Pasadena, CA 91109-7168

Golden 1 Credit Union P.O. Box 15249 Sacramento, CA 95851-0249

Golden 1 Credit Union P.O. Box 15151 Sacramento, CA 95851-0151

Golden 1 Credit Union 8945 Cal Center Dr., Sacramento, CA 95826