If our toll-free Member Service Contact Center number is unavailable when calling internationally, use 1 (916) 732-2900. Please note: calling charges may apply.
This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card. You should receive your new card within 5 business days.
Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process, or make an appointment with a Home Loan Advisor.
• Monday – Friday: 7 a.m. to 6 p.m.
• Saturdays: 9 a.m. to 5 p.m.
• Sunday: 10 a.m. to 2 p.m.
Mortgage Servicing: 1 (888) 908-8933
Get loan information, review payments, or ask questions about your mortgage account.
• Monday – Friday: 6:00 a.m. to 6:00 p.m.
If you are experiencing a financial hardship that prohibits you from meeting your mortgage obligation with Golden 1, we may be able to help. Please contact:
• Mortgage Loss Mitigation: 1 (866) 397-5370
• Monday – Friday: 8 a.m. to 5 p.m.
Member Care: 1 (877) 723-3010
• Monday – Friday: 8:00 a.m. to 6 p.m. Pacific Time
• Saturday: 8:00 a.m. to 5:00 p.m. Pacific Time
If a financial hardship is preventing you from making a payment for your auto loan, personal loan, personal line of credit, credit card, home equity loan, or home equity line of credit, call Loss Mitigation: 1 (844) 670-9545.
For mortgage accounts, call Mortgage Loss Mitigation: 1 (866) 397-5370.
We’ll identify your options and walk you through them.
Use Telephone Teller to bank by phone anytime day or night. Call 1 (877) GOLDEN 1 / 1 (877) 465‑3361 and select option 2. To use this service you’ll need a Personal Identification Number (PIN) which you may obtain from any Golden 1 branch or the Member Service Contact Center.
41898 – Used for text banking
41952 – Used for text alerts
36397 – Used for one-time passcodes for mobile and online banking
78156 – Used for one-time passcode for Card Controls
37268 – Two-way fraud alert for credit cards and debit cards
Mailing addresses:
Golden 1 Credit Union
P.O. Box 15966
Sacramento, CA 95852-0966
Golden 1 Credit Union
P.O. Box 15318
Sacramento, CA 95851-0318
Golden 1 Credit Union
P.O. Box 7168
Pasadena, CA 91109-7168
Golden 1 Credit Union
P.O. Box 15249
Sacramento, CA 95851-0249
Golden 1 Credit Union
P.O. Box 15151
Sacramento, CA 95851-0151
Golden 1 Credit Union 8945 Cal Center Dr., Sacramento, CA 95826
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