WE'RE HERE FOR YOU.

Member Service Contact Center: 
1 (877) GOLDEN 1 / 1 (877) 465‑3361

• Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time
• Saturday: 9:00 a.m. to 5:00 p.m. Pacific Time

Holiday Schedule

If our toll-free Member Service Contact Center number is unavailable when calling internationally, use 1 (916) 732-2900. Please note: calling charges may apply.

Business Member Support Center: 1 (877) 909-5656

Monday – Friday: 8:30 a.m. to 6:00 p.m. Pacific Time

Saturday: 10:00 a.m. to 2:00 p.m. Pacific Time

If our toll-free Business Member Support Center phone number is unavailable when calling International, use 1 (916) 733-5656.

Holiday Schedule

Email address – BusinessServices@golden1.com

For Business lost, stolen, and payment call 1 (877) 909-5656.

Lost or stolen cards:1 (877) GOLDEN 1 / 1 (877) 465‑3361

This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card. You should receive your new card within 5 business days.

Emergency credit card replacement: 1 (800) VISA‑911 / 1 (800) 847‑2911

Unauthorized charges: 1 (877) GOLDEN 1 / 1 (877) 465‑3361

Card management technical support: 1 (888) 999-0126, option 5

For application technical support contact, call 1 (888) 999-0126, option 5

Home Loans: 1 (800) 917-9000

Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process, or make an appointment with a Home Loan Advisor.
• Monday – Friday: 7 a.m. to 6 p.m.
• Saturdays: 9 a.m. to 5 p.m.
• Sunday: 10 a.m. to 2 p.m.

Mortgage Servicing: 1 (888) 908-8933

Get loan information, review payments, or ask questions about your mortgage account.
• Monday – Friday: 6:00 a.m. to 6:00 p.m.

If you are experiencing a financial hardship that prohibits you from meeting your mortgage obligation with Golden 1, we may be able to help. Please contact:
• Mortgage Loss Mitigation: 1 (866) 397-5370
• Monday – Friday: 8 a.m. to 5 p.m.

Member Care: 1 (877) 723-3010
• Monday – Friday: 8:00 a.m. to 6 p.m. Pacific Time
• Saturday: 9:00 a.m. to 2:00 p.m. Pacific Time

If a financial hardship is preventing you from making a payment for your auto loan, personal loan, personal line of credit, credit card, home equity loan, or home equity line of credit, call Loss Mitigation: 1 (844) 670-9545.

For mortgage accounts, call Mortgage Loss Mitigation: 1 (866) 397-5370.

We’ll identify your options and walk you through them.

Telephone Teller: 1 (877) GOLDEN 1 / 1 (877) 465‑3361

Use Telephone Teller to bank by phone anytime day or night. Call 1 (877) GOLDEN 1 / 1 (877) 465‑3361 and select option 2. To use this service you’ll need a Personal Identification Number (PIN) which you may obtain from any Golden 1 branch or the Member Service Contact Center.

21874 Online Banking Login Authentication
26142 Delinquent Loan Notifications
28369 Verification alerts
31061 New Account Opening Notifications
31606 Digital Banking Alerts
41952 Account Alerts
58189 Zelle Non-Member Alerts
66368 Card Hub Alerts
69293 Card Fraud Alerts (may ask you to call 1-855-425-6099)
83748 MSCC Member Authentication
98699 Apple Pay and Google Pay Credit Card Alerts
206578 Fraud Alerts
767666 Zelle Member Alerts
37268 Two-way fraud alert for credit cards and debit cards
78156 One-time passcode for Card Controls

Golden 1 Credit Union P.O. Box 15966 Sacramento, CA 95852-0966

Golden 1 Credit Union P.O. Box 15318 Sacramento, CA 95851-0318

Golden 1 Credit Union P.O. Box 7168 Pasadena, CA 91109-7168

Golden 1 Credit Union P.O. Box 15249 Sacramento, CA 95851-0249

Golden 1 Credit Union P.O. Box 15151 Sacramento, CA 95851-0151

Golden 1 Credit Union 8945 Cal Center Dr., Sacramento, CA 95826