Personal Business

Financial Wellness Appointments Locations Membership Help Center

Financial Wellness Appointments Locations Membership Help Center

WE'RE HERE FOR YOU.

Contact us for all your financial needs.

Phone numbers:

Member Service Contact Center:
1 (877) GOLDEN 1 / 1 (877) 465‑3361

• Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time
• Saturday: 9:00 a.m. to 5:00 p.m. Pacific Time

Holiday Schedule

If our toll-free Member Service Contact Center number is unavailable when calling internationally, use 1 (916) 732-2900. Please note: calling charges may apply.
Lost or stolen cards:1 (877) GOLDEN 1 / 1 (877) 465‑3361

This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card. You should receive your new card within 5 business days.

Emergency credit card replacement: 1 (800) VISA‑911 / 1 (800) 847‑2911

Unauthorized charges: 1 (877) GOLDEN 1 / 1 (877) 465‑3361

Card management technical support: 1 (888) 999-0126, option 5

For application technical support contact, call 1 (888) 999-0126, option 5
Home Loans: 1 (800) 917-9000

Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process, or make an appointment with a Home Loan Advisor.
• Monday – Friday: 7 a.m. to 6 p.m.
• Saturdays: 9 a.m. to 5 p.m.
• Sunday: 10 a.m. to 2 p.m.

Mortgage Servicing: 1 (888) 908-8933

Get loan information, review payments, or ask questions about your mortgage account.
• Monday – Friday: 6:00 a.m. to 6:00 p.m.

If you are experiencing a financial hardship that prohibits you from meeting your mortgage obligation with Golden 1, we may be able to help. Please contact:
• Mortgage Loss Mitigation: 1 (866) 397-5370
• Monday – Friday: 8 a.m. to 5 p.m.
Member Care: 1 (877) 723-3010
• Monday – Friday: 8:00 a.m. to 6 p.m. Pacific Time
• Saturday: 8:00 a.m. to 5:00 p.m. Pacific Time

If a financial hardship is preventing you from making a payment for your auto loan, personal loan, personal line of credit, credit card, home equity loan, or home equity line of credit, call Loss Mitigation: 1 (844) 670-9545.

For mortgage accounts, call Mortgage Loss Mitigation: 1 (866) 397-5370.

We’ll identify your options and walk you through them.
Telephone Teller: 1 (877) GOLDEN 1 / 1 (877) 465‑3361

Use Telephone Teller to bank by phone anytime day or night. Call 1 (877) GOLDEN 1 / 1 (877) 465‑3361 and select option 2. To use this service you’ll need a Personal Identification Number (PIN) which you may obtain from any Golden 1 branch or the Member Service Contact Center.

Mailing addresses: