WE'RE HERE FOR YOU.

Contact us for all your financial needs.

We’re committed to giving you an excellent service experience. Please don’t hesitate to get in touch with any question or concern. Members with Online Banking can send and receive personal account messages securely. Sign in and select Messages.

Not enrolled in Online Banking? Simply click the "Sign Up" link at the top right corner of our website and then follow the prompts to set up your Online Banking account.

Have questions? We can help. 


View a list of frequently asked questions from our members.

Access videos, how to guides, and answers to common questions about the Mobile and Online Banking platform.

If you still can't find the information you need, try using the search engine at the top of any page.

Your Security is Our #1 Priority


We are committed to keeping your personal information safe and secure. With identity theft and financial fraud on the rise, it’s more important than ever to be smart and proactive about protecting your money and information.

As a reminder, Golden 1 will never call, email, or text you asking for a one-time passcode, your account password, code word or card or account details. 

If you suspect you've received a fraudulent email or text that appears to be from Golden 1, you can report it. Forward suspicious emails to reportphishing@golden1.com or send screenshots of text messages to reportphishing@golden1.com. You can also call us at 877-465-3361.

Contact the Member Advocate Team.


We’re always here to help our members when they’re navigating a frustrating experience with Golden 1 accounts or platform. If you’ve tried to resolve an issue without satisfaction and you don’t feel supported or heard, an extra helping hand is available to you through our Member Advocate Team.

Created by Golden 1 CEO and President Donna Bland, the Member Advocate Team will work with you every step of the way to correct the matter. Get started by clicking or tapping the button below. We’ll reach out to you within 24 hours (excluding holidays).

Member Advocate Page

Phone numbers:


Mailing addresses:


Schedule an appointment:


Your time is valuable - we're here to help at your convenience. Use our appointment scheduler for your next branch visit.

COVID-19 awareness:


Effective February 16, 2022, the current statewide order requiring face coverings while indoors in public spaces will be lifted for fully vaccinated individuals, unless prohibited by a county or city face covering mandate. All Golden 1 employees will adhere to the most restrictive applicable state or local guidance and we trust that members will do the same. Thank you for your understanding. More information

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