Golden 1 realizes that because of current economic conditions, some people are finding it hard to make ends meet. We hope that you are not among this group, but if you are, we may be able to help.
Are you having trouble making your Golden 1 Home Equity Loan or 1st Mortgage Payment?
Golden 1 understands that our members may occasionally suffer financial hardships. If your financial situation has changed and you are finding it difficult to maintain timely payments on your home equity or first mortgage loan with Golden 1, we may be able to help.
It is important to consider all of your options before risking the possible loss of your home to foreclosure. There are numerous solutions available and one of them may be right for you.
You may be eligible for:
Getting Started with Your Financial Review
To determine the best possible way to assist you, we must review your financial situation. In order to do this, we will need the following:
By providing this information, we can determine which alternatives are best suited for you.
In order to pursue one of these options please use the contact information below depending on what type of loan you have with Golden 1. The representative will then send you a package of information to fill out and return with the documents listed above.
If you have a home equity loan or line of credit with Golden 1, please call the following number and ask to speak to a Loss Mitigation representative.
If you have a first mortgage loan with Golden 1, please call the following number and ask to speak to a Loss Mitigation representative.
The Foreclosure Prevention Case Escalation Unit will receive your inquiry for review of the foreclosure prevention process previously conducted on your account. The unit will acknowledge your inquiry in writing in 3 business days and provide a resolution date 15 calendar days from the date of receipt of your inquiry. After research is completed you will receive a response in writing. In the rare case that more time may be needed, we will notify you of a new resolution date not to exceed 30 calendar days from the original date of receipt of your inquiry.
Inquiries can be submitted as follows:
Please include loan number and last name when you submit your inquiry.
**Status updates on ongoing foreclosure prevention options should not be sent to this unit; however, if you have any questions regarding the status of your loss mitigation review, please contact our Loss Mitigation Department at 1-888-395-3997.**
The Department of Housing and Urban Development offers counseling for homeowners whose mortgage loans have become delinquent. This counseling could help you avoid foreclosure, and you are urged to seek it. The Department of Housing and Urban Development can be reached at 1-800-569-4287 or TDD 1-800-877-8339.
This credit union is federally insured by the National Credit Union Administration.
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